Users

  • Resolved kklo

    (@kklo)


    2 years, 2 months ago

    Hi,

    I would like to know if this plugin facilitates user access, that is, a user accessing wordpress and osticket with the same login.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi,

    The plugin works in the background when the wp_mail hook is triggered. It happens when a contact form is sent. This means, among other things, that user access to WordPress is not required, as well as specific user account in osTicket. The integration between WordPress and osTicket take places via API token you managed via osTicket admin panel.

    Thanks.

    Best regards,
    SCAND team

    Thread Starter kklo

    (@kklo)

    Hi,

    As I understand the plugin only works on demand.
    I thought of creating an iframe and the user logged into wordpress could read and/or interact with his osTicket account without having to log in again.
    Is this possible?

    Plugin Author SCAND

    (@scandltd)

    Hi,

    No, the interaction as you described is not possible. The main purpose of the plugin is different – create a new support ticket in osTicket via contact form on WordPress site.

    Thanks.

    Best regards,
    SCAND team

    Thread Starter kklo

    (@kklo)

    Ok, Thanks

    It would be a good idea for you to develop, here’s the suggestion.

Viewing 4 replies - 1 through 4 (of 4 total)
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