Users are not allowed to register

  • Hello,

    I have a huge problem. If a user adds a product to the cart and then go to the checkout via the cart-icon, they are asked to log in or register – but they are not allowed to register. They get an error: “Type a valid username”, but they are only asked for email and password. How can I fix it so my users can register again?

    https://www.ads-software.com/plugins/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi metteMH,

    Can you provide a link to your website? I can’t seem to understand why you’re having that error. By default, if a user want’s to purchase a product, after they’ve added the billing information, they can create an account by checking the Create an Account checkbox. Logging in via email should also not be a problem wit WooCommerce as well.

    Thread Starter metteMH

    (@mettemh)

    Hi,

    The site is https://www.freefrom.dk.

    Yes. It has also worked earlier. Now on the checkout page where [woocommerce_checkout] is, they can not register because of a username error. But the thing is that they are not prompt for submit a username.

    I did get the option the register and I did make an order 5493e51b7e7ea
    order id 927

    Thread Starter metteMH

    (@mettemh)

    Yea, it is because right now, I have removed the register button not to confuse the customers. So right know it is only the “Checkout as Guest” button which is an option – and that is working.

    When the “Register” button is displayed it will force an the error.

    The button “Register” is now displayed – will you test it again ??

Viewing 4 replies - 1 through 4 (of 4 total)
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