Users being erase

Hello @avantiprodu,

I used to have configurated not to be erase but now I can’t find that option again.

I’m not sure if I fully understand the problem here. Are users who purchased your course no longer have access to it? If not, can you please elaborate more with some screenshots?

Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you.

Hi!

I know, it’s hard to explain, and our english is not that good.
The problem is, we have somo costumers that had an account, they created it on 2020 and last week they tried to enter the site to use the account and the things they bought and the account was no longer existing. The purchase was on the orders completed as it was on 2020 but they couldn’t log in to access. We had to create the account again and gave access to the client again. I don’t have screenshots to show it to you, we just have some angry clients emails complaning about this.

We remembered that when we design the site, somewhere on the configuration we can set up what to do with old client account, but we’re not able to find this information no more. And we’d like to prevent old users to lost their account just in case sth like this happens again.

Here’s the status you asked for:

### WordPress Environment ###

WordPress address (URL): https://enraizando.com
Site address (URL): https://enraizando.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_AR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 46.51MB
Tama?o de los datos de la base de datos: 37.58MB
Tama?o del índice de la base de datos: 8.93MB
wp_woocommerce_sessions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.05MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 1.52MB + índice: 0.19MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.33MB + índice: 0.42MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.31MB + índice: 0.17MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.20MB + índice: 0.25MB + Motor InnoDB
wp_dlm_order: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_dlm_order_customer: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_dlm_order_item: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_dlm_order_transaction: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_dlm_session: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_download_log: Datos: 1.52MB + índice: 0.14MB + Motor InnoDB
wp_eg_grids: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_eg_item_elements: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_eg_item_skins: Datos: 1.52MB + índice: 0.03MB + Motor InnoDB
wp_eg_navigation_skins: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_ewwwio_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_ewwwio_queue: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_icwp_wpsf_audit_trail: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_events: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_geoip: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_ip_lists: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_reports: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_icwp_wpsf_traffic: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_layerslider: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_layerslider_revisions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_order_itemmeta: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_order_items: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_question_answermeta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_question_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_quiz_questions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_review_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_sections: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_section_items: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_sessions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_learnpress_user_itemmeta: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB
wp_learnpress_user_items: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailchimp_carts: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_mailchimp_jobs: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
wp_masterslider_options: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_masterslider_sliders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_options: Datos: 4.50MB + índice: 0.22MB + Motor InnoDB
wp_pmr_status: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_postmeta: Datos: 5.52MB + índice: 4.03MB + Motor InnoDB
wp_posts: Datos: 6.52MB + índice: 0.28MB + Motor InnoDB
wp_pum_subscribers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_revslider_css: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp_revslider_css_bkp: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_slides: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
wp_revslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_static_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_sbi_feeds: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_sbi_feed_caches: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
wp_sbi_instagram_feeds_posts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_sbi_instagram_feed_locator: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_sbi_instagram_posts: Datos: 0.45MB + índice: 0.00MB + Motor InnoDB
wp_sbi_sources: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_sib_model_contact: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_smush_dir_images: Datos: 0.44MB + índice: 0.16MB + Motor InnoDB
wp_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tg_item_elements: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tg_item_skins: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tm_taskmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tm_tasks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_usermeta: Datos: 0.47MB + índice: 0.30MB + Motor InnoDB
wp_users: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfconfig: Datos: 0.45MB + índice: 0.00MB + Motor InnoDB
wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilemods: Datos: 4.52MB + índice: 0.00MB + Motor InnoDB
wp_wfhits: Datos: 0.41MB + índice: 0.17MB + Motor InnoDB
wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfknownfilelist: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wflogins: Datos: 0.39MB + índice: 0.13MB + Motor InnoDB
wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfstatus: Datos: 0.11MB + índice: 0.09MB + Motor InnoDB
wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_indexable: Datos: 0.50MB + índice: 0.34MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
wp_yoast_seo_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 230
custom_css: 1
dlm_download: 100
dlm_download_version: 101
lp_course: 5
lp_lesson: 89
lp_order: 297
lp_quiz: 6
mc4wp-form: 1
mt_pp: 5
nav_menu_item: 16
oembed_cache: 15
page: 19
popup: 1
popup_theme: 6
post: 47
product: 7
product_variation: 1
revision: 371
shop_coupon: 35
shop_order: 249
shop_order_refund: 3
the_grid: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Welcome Email Editor: por David Vongries – 5.0.4
Template Library and Redux Framework: por Extendify – 4.3.19
LayerSlider WP: por Kreatura Media – 6.10.2
Blog Designer: por Solwin Infotech – 3.0.8
Editor clásico: por Colaboradores de WordPress – 1.6.2
Contact Form 7: por Takayuki Miyoshi – 5.6.3
Country Caching For WP Super Cache: por Andrew Wrigley – 0.8.0
Joinchat: por Creame – 4.5.11
Download Monitor: por WPChill – 4.7.0
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
Essential Grid: por ThemePunch – 2.3.3
Extendify: por Extendify – 0.11.1
Facebook for WooCommerce: por Facebook – 2.6.27
Google Analytics for WordPress by MonsterInsights: por MonsterInsights – 8.9.1
Smash Balloon Instagram Feed: por Smash Balloon – 6.0.8
WPBakery Page Builder: por Michael M - WPBakery.com – 6.1
LearnPress - WooCommerce Payment Methods Integration: por ThimPress – 3.1.9
LearnPress: por ThimPress – 3.2.8.8
Leverage Browser Caching: por Rinku Yadav – 2.2
Loco Translate: por Tim Whitlock – 2.6.2
LoginPress - Customizing the WordPress Login Screen.: por WPBrigade – 1.6.2
Mailchimp for WooCommerce: por Mailchimp – 2.7.5
MC4WP: Mailchimp for WordPress: por ibericode – 4.8.10
MailChimp Forms by MailMunch: por MailMunch – 3.1.4
Master Slider Pro: por averta – 3.2.14
User Profile Picture: por Cozmoslabs – 2.6.0
Massive Addons for WPBakery Page Builder: por MassivePixelCreation – 2.4.6.1
Phoenix Media Rename: por crossi72 – 3.8.8
Really Simple SSL: por Really Simple Plugins – 5.3.5
Slider Revolution: por ThemePunch – 6.2.2
Simple Social Buttons: por WPBrigade – 4.0.2
The Grid: por Themeone – 2.5.5
Update Control: por George Stephanis
Chip Bennett – 1.5

WPBakery Page Builder (Visual Composer) Clipboard: por bitorbit – 4.5.5
Welcome Email Editor: por David Vongries – 5.0.4
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.2
CURCY - Multi Currency for WooCommerce: por VillaTheme – 2.1.24
Mercado Pago payments for WooCommerce: por Mercado Pago – 6.3.1
WooCommerce Multiple Free Gift: por lilmonkee – 1.2.3
WooCommerce: por Automattic – 7.0.0
Yoast SEO: por Equipo Yoast – 19.8
WP Mail SMTP: por WPForms – 3.6.1
WP-Optimize - Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.2.9

WP Rollback: por GiveWP.com – 1.7.2
WP Super Cache: por Automattic – 1.9
YITH WooCommerce Subscription: por YITH – 2.15.0

### Inactive Plugins (1) ###

WP Downgrade | Specific Core Version: por Reisetiger – 1.2.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Casa matriz de la tienda: #188 - /tienda/
Carrito: #189 - /carrito/
Finalizar compra: #190 - /finalizar-compra/
Mi cuenta: #191 - /mi-cuenta/
Términos y condiciones: ? Página no definida

### Theme ###

Name: MF
Version: 2.5.6
Author URL: https://www.mfdsgn.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no creaste vos mismo
te recomendamos usar un tema hijo. Mirá: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Archive Template: Tu tema tiene un archivo woocommerce.php
no podrás sobreescribir la plantilla personalizada woocommerce/archive-product.php ya que woocommerce.php tiene prioridad sobre archive-product.php. Esto es intencionado para prevenir problemas de visualización.

Overrides: mf/woocommerce/cart/cart-totals.php
mf/woocommerce/cart/cart.php
La  version 3.7.0 de mf/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 5.2.0
mf/woocommerce/content-product.php
mf/woocommerce/content-single-product.php
mf/woocommerce/product-searchform.php
mf/woocommerce/single-product/meta.php
mf/woocommerce/single-product/tabs/additional-information.php
mf/woocommerce/single-product/tabs/description.php
mf/woocommerce/single-product/tabs/tabs.php
mf/woocommerce/single-product.php
La  version 2.6.1 de mf/woocommerce/content-product_cat.php está obsoleta. La versión del núcleo es la 4.7.0

Outdated Templates: ?
					
					
						Aprendé cómo actualizar

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-17 16:46:39 -03:00
Options: ?
Notes: 105
Onboarding: completed

### Action Scheduler ###

Complete: 950
Oldest: 2022-09-19 14:00:23 +0000
Newest: 2022-10-17 13:34:31 +0000

Failed: 79
Oldest: 2021-03-26 21:20:56 +0000
Newest: 2022-10-17 13:14:07 +0000

Pending: 1
Oldest: 2022-10-18 12:24:14 +0000
Newest: 2022-10-18 12:24:14 +0000

### Status report information ###

Generated at: 2022-10-17 10:47:05 -03:00

Let us know if you need anything else.
Thanks!
Have a lovely week!

Hello,

Thanks for sending your system report.

May I ask for one additional piece of information, please?

Can you please send us a screenshot of your settings under WooCommerce > settings > accounts & privacy? So that we can check your Personal data retention settings.

You can send screenshots links using a service like https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Thanks.

Hi there!
That was what we were looking for! That configuration. We solved the problem.
Thank you so much!