Users blocked too many times

Hello @silviotiago,

I’ve analyzed requests in your Anti-Spam logs. Sometimes some visitor’s parameters are transmitted incorrectly by our plugin. This may cause false positives.

I have temporarily changed the filtering settings in our cloud for your site. There should be no more false positives, but it will also increase the chance of spam skipping. The changes will take effect within an hour.

Please do the following:

1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the “Use Anti-Spam by CleanTalk JavaScript library” option to “On” → Save Changes.
2. Set the cache update time on the site to no more than 24 hours (it’s important).
3. Clear all the cache on your website.

After that, observe your Anti-Spam logs: https://cleantalk.org/my/show_requests. Are there no false positives? In any case, write to us.

Changed to that.

Will check it.

Can you take a look at my full options to see if something is wrong?

LINK: https://www.dropbox.com/scl/fi/078rhsdzu4tg2cf76dd2b/screencapture-jogodigital-wp-admin-options-general-php-2024-12-17-07_42_01.pdf?rlkey=x4w3yhc8h64eekz8qvnd5wz7h&dl=0

I noticed that this option is set to NO, is It by default?—>

USE AJAX TO VERIFY JAVASCRIPT: NO

Options helps protect WordPress against spam with any caching plugins. Turn this option on to avoid issues with caching plugins.

Everything is fine with the settings.

Judging by the requests, you don’t need to enable the “Use AJAX for JavaScript check” option.

Please write to us in a couple of days to evaluate the effect of your changes.

Hi

I was checking logs, and still around 10-15 times per day that users are being blocked while performing searches on website, for legit products.

Most of them have just “1 SPAM attack” on his email / IP which is more likely with my website.

Maybe is it better to deactivate on search form?

Hello @silviotiago,

I analyzed 2 new marked requests in you logs. They were blocked due to spam activity. Could you, please mark more requests for analysis?

Here you have 3 examples.

It’s urgent this fix because Last days of Xmas promotions and many users being denied with legit searches.

From yesterday 3 of many examples:

1 – https://www.dropbox.com/scl/fi/sc5njbv0m19r87k5z72bw/Captura-de-ecr-2024-12-20-s-10.01.50.png?rlkey=3zoemm18wlf2qafl5ze7cx70f&dl=0

2- https://www.dropbox.com/s/5qtuemcs1s3t3mc/Captura%20de%20ecr%C3%A3%202024-12-20%2C%20%C3%A0s%2010.01.55.png?dl=0

3- https://www.dropbox.com/s/5fy0tanhavfqe78/Captura%20de%20ecr%C3%A3%202024-12-20%2C%20%C3%A0s%2010.02.00.png?dl=0

Maybe is it better to deactivate on search form?

If you don’t need to check this form, yes, you can deactivate search protection.

There’s another option. Please do the following:

1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the “Set cookies” option to “Store data in the website database (alternative mechanism)” → Save Changes.
2. Enable the “Use static keys for JavaScript check” option as you asked earlier.
3. Clear all the cache on your website.

Let us know the result.

Ok.

Done that and will check.

So that I know, if i want to disable on search form, how can I do it?

You need this option: WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → Test default WordPress search form for spam.

We are looking forward to your feedback.

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.