Users CAN’T ACTIVATE accounts

Users CAN’T ACTIVATE accounts – The Account activation link requests CURRENT and NEW password

Hello!

Our team manually added users to our directory without immediately notifying them about their new accounts as we were still making some improvements to the website. So, we waited until everything was fine before informing them about their accounts.

Now that we are selecting the UM option to “RESEND THE ACTIVATION EMAIL” to all users, we notice that they can’t activate their accounts.

What happens is that the {account_activation_link} is redirecting them to their member profiles where they’re requested to insert their CURRENT and NEW password.

The users do not have access to any CURRENT password as it was automatically set by WordPress when the admins created the accounts. Therefore, they can’t activate their accounts or change their password.

Screenshot: https://snipboard.io/50s2g4.jpg

So, we are wondering how to fix this.

First, why are they being requested to write their CURRENT password if that password was set automatically by WordPress?

Secondly, why can’t they just be redirected to an URL where they insert their new password? — by the way, this is what happens when we select the option “SEND USER NOTIFICATION” when we first create their accounts.

Finally, is there a specific setting that we are missing? Is there a way to update/change this {account_activation_link}? Is there anything wrong with the way that we are creating their user accounts?

Can you please help us solve this problem?

Your advice is very much appreciated.

Best regards,
Paula Martinho