Users can’t change priority

  • Resolved Rubidze

    (@rubidze)


    3 years, 7 months ago

    Currently I see no ways how a Support User could change the priority of the ticket after it has been created. Only Agents change priorities afterwards.

    Would it be possible for users to change priorities of existing tickets?

    The page I need help with: [log in to see the link]

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  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @rubidze,

    Unfortunately, there is no a way that support users can change the priority on the front end once the ticket is submitted, but they can ask for changing the priority and the agent can proceed with the change.

    Regards.

    Thread Starter Rubidze

    (@rubidze)

    This is definitely a good option/functionality to implement in future releases.

Viewing 2 replies - 1 through 2 (of 2 total)
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