Users can’t Login after account creation

  • Resolved rairt

    (@rairt)


    1 year, 3 months ago

    Hi!

    I was running some tests and users can create an account and immediately log in as expected. However, when I log out and try to log in again, the following login error appears: https://snipboard.io/6BxVfZ.jpg

    It says: Pending account. Your account isn’t active. An administrator must activate your account before you can access.

    The URL also changes to: https://seosemas.com/iniciar-sesion/?loginerror=PHN0cm9uZz5U…..%3D&_wpnonce=765e806dc4&request_form_location=page

    I have already tried to deactivate any account creation confirmation, deactivate and reactivate the plugin, and ensure the settings in Paid Member Subscriptions don’t overlap.

    The shortcode I’m using is: [wppb-login redirect_url=”https://seosemas.com/cuenta/”%5D

    It’s as if somehow your premium option to approve new account registrations is activated, but I obviously don’t have access to them because I’m using the free version.

    My other plugins don’t have anything to do with this functionality, so I don’t think the issue comes from there.

    Please help me since it’s a crucial functionality. Maybe I’m overlooking something.

    Thanks in advance!

    • This topic was modified 1 year, 3 months ago by rairt.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @rairt,

    I’ve tried to register on your site, but after the registration, I got the message “You are not allowed to do this”. When this message appears (“You are not allowed to do this”), most likely the issue is caused by having a caching plugin enabled. You will probably be able to solve both issues by excluding all the pages created with our shortcodes ( [wppb-register], [wppb-login], etc.) from the cache.

    Best regards,

    Thread Starter rairt

    (@rairt)

    Thank you for your reply!

    I did what you said and a quick test, and I still experiencing the same issue. However, I will deepen more on it and get back to you ??

    Please don’t mark it as resolved just yet.

    Thread Starter rairt

    (@rairt)

    Hi again @alexandrubodea,

    I have solved the issue. It was an overlaping instruction from my security plugin.

    Thanks for your support and sorry for the confusion!

    • This reply was modified 1 year, 3 months ago by rairt.
Viewing 3 replies - 1 through 3 (of 3 total)
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