Users can’t update expired card via ‘payment methods’

  • Resolved aaronnb87

    (@aaronnb87)


    3 years, 8 months ago

    We are using Stripe payment gateway with WC subscriptions and have run into an issue.

    When a users credit card expires, if they log in to their account and navigate to ‘payment methods’, they can’t edit or delete their current payment method. If they try to add a new payment method, it won’t let them, I assume because the ‘new’ credit card number matches the existing payment method. Most credit card companies send a new card with the same number and only the expiry date is new.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support tijosh

    (@tijosh)

    Hey there @aaronnb87,

    Can you give us more information about the problem? You said that customers can’t delete their current payment method, which should definitely be possible regardless of the new card they’re adding. What happens when they try to delete the stored card?

    Thread Starter aaronnb87

    (@aaronnb87)

    It’s not an option to delete a card. There is no hyperlink to allow any action for their current payment method, only a button to add a new payment method.

    Plugin support for WC subscriptions got back to me and pointed out that our WC subscriptions plugin version is out of date. I’m going to try and update that to see if that resolves the issue.

    Plugin Support EastOfWest a11n

    (@eastofwest)

    That sounds like a good plan.

    In light of you being in contact with us via email for support with Subscriptions as well, please continue the interaction via email to avoid duplication.

    Thread Starter aaronnb87

    (@aaronnb87)

    Hey, I’m not very happy with the email correspondence. The support staff I’m in contact with doesn’t seem to understand the issue I’m attempting to explain.

    We have since upgraded to the most recent version of the subscriptions plugin but the issue is still there.

    If a users credit card expires, and they try to enter a new credit card (same credit card number, updated expiry date), woocommerce won’t let them add the new method because it appears they are entering a duplicate of the previous/current payment method, even though the expiry date is different…

    Most credit card companies are issuing new cards with the same number and updated expiry. So how are our users suppose to update their payment method when this is the case?

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @aaronnb87

    I replied to your ticket a couple of minutes ago and would ask for the same information, what error do you see? Please take a screenshot and continue your conversation there.

    If you don’t want to continue it via ticket or email, please let us know and we will close that ticket, and we can continue the conversation here. Having two discussions at the same time will definitely confuse us both.

    If you want us to go ahead and close this forum topic and continue it via email, feel free to close and mark this forum topic as resolved.

    Thanks!

    Plugin Support Tseten a11n

    (@tibetanitech)

    Since you came back in tickets, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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