Users Lose their Discord Role

  • panostz

    (@panostz)


    5 months ago

    Dear Support,

    Users constantly lose their discord role that it was assigned by the role mapping and we have to manually trigger the “Run API” in order to resign them the role.

Viewing 5 replies - 16 through 20 (of 20 total)

  • Hi,

    Thanks for details,

    • Do you have a discord log screenshot and can you confirm the bot associated with Addon doing the role removals?
    • There is NO CRONJOB, we listen for events happening in the parent plugin and then do perform actions in Discord for those events.
    • There is NO session created/added.
    • The RUNAPI button action code check for active and other status of member membership level, it is different from event based near instant role updates.

    Other users who encounters issue was using subscriptions that was removing memberships when their payments failed and their “Allow non-members settings were set to NO.”

    To debug your setup may need developer who should be looking in your WP setup with DB debugging.

    Thread Starter panostz

    (@panostz)

    Hello @ravisoniets

    Please find bellow some image links of the Discord audit log that shows that the bot (Names Durman Site) is constantly removing and giving again roles to so many users all the time and I guess that should not be happening.

    https://ibb.co/R7JqQ82
    https://ibb.co/fQJVhS5
    https://ibb.co/HdDGNGg
    https://ibb.co/bF487Jn

    It seems that false requests are sent to the Discord Bot all the time.

    I am the developer ( actually Architect DevOps Engineer – Software Engineer ) so if you need something spesific to send you please let me know.
    From what I see this is happening from the Discord Bot that is connected to your discord plugin so the requests are coming wrongly from the Discord Plugin.

    Please let me know

    Yes few calls are redudant because we rely on Parent API to provide as update.

    We will be working on newer version soon, but for now run API a day for each member could be the work around.

    Thread Starter panostz

    (@panostz)

    Hello @ravisoniets

    We cannot have our customers without roles thus we have to be checking our customers roles 24/7 in order for them. This is a big struggle for us. Can we have an intermediate solution to solve this issue?
    Is there an ETA for the new version? Will this version gonna fix those redundant API calls? A hotfix would be much needed

    Thread Starter panostz

    (@panostz)

    I am just replying for the rest of the people that have the same issue since there is no solution from the Team Support.

    If you have the same problem, stop using the “Connect to Discord” button as a login/signup mechanism. This plugin ( in my opinion ) should be used only ONCE by the user ( I recommend on checkout ). If you use the “Connect to discord” button as SSO with discord, every time that a user is logging in the plugin, takes back the Discord Role, After minutes it gives it back ( it might never give it back )k, send a welcome message to the user. Since the team is not checking if the user is already registered with correct roles, they spam with API requests.

    I hope it helped someone.

Viewing 5 replies - 16 through 20 (of 20 total)
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