Users not being assigned level after purchase

  • Resolved Sparkandchemistry

    (@sparkandchemistry)


    7 years, 3 months ago

    Hi,

    Can you please help me? I’m having to manually assign users the level that they purchased after registration. They are not automatically being assigned the level they paid for. What can I do to remedy this?

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same problem on my website. I’ve like to know how to resolve this situation. Thanks

    Thread Starter Sparkandchemistry

    (@sparkandchemistry)

    Hi @jurocks,

    I think I figured out my problem. It was that my Paypal email address was not verified/confirmed. So the payments were not fully processing. Once I confirmed the address and the payments started processing, the membership levels were then assigned automatically and the members were then able to access their account page. If you’re using Paypal, check that first.

    Thanks,
    Alicia

    Plugin Author Andrew Lima

    (@andrewza)

    Hi @sparkandchemistry,

    Thank you for the feedback, I’m really sorry for the issue you were facing. I’m glad you managed to figure it out.

    Please let me know if you have any further questions regarding this.

    Have a great week ahead!

    Hi @sparkandchemistry,

    Thank you for the tip. The problem is now resolved on my website.

    Thank you very much for your help!

    Julie

Viewing 4 replies - 1 through 4 (of 4 total)
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