Users not staying logged in

  • I’m not sure if this is an Ultimate Member issue or not, but I have scoured the internet and chatGPT to no avail.

    We have a completely membership-only website (55&up residential community, only residents can see the site). I am getting lots of complaints that people are checking “keep me logged in” but they claim they have to log in every time they go to the site.

    Is this a setting or feature of UM? Googling tells me that they should remain logged in for up to 14 days, but they aren’t (site’s only been live 8 days so far).

    Any idea why these users aren’t remaining logged in?

    Kym

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support andrewshu

    (@andrewshu)

    Hello @the_webscaper

    Do you use some cache plugins?

    Regards.

    Thread Starter the_webscaper

    (@the_webscaper)

    I do have caching turned on – hosting with SiteGround, using their caching.

    I wondered if I should turn off caching for the login page – is this the issue?

    Plugin Support andrewshu

    (@andrewshu)

    Hello @the_webscaper

    Please read this article https://docs.ultimatemember.com/article/1595-caching-problems.

    Regards.

    Thread Starter the_webscaper

    (@the_webscaper)

    Thank you – that’s very helpful.

    When I went into the Siteground cache to exclude the URLs, I first tested caching for a bunch of pages – including some of the ones to set as not cached (before I changed anything). Even though caching is set to on, they are all coming back as not cached. Even so, I added the UM pages to the exclude list, but not sure if this will help since it seems that they weren’t anyway. I will dig more into that, and see if the issue resolves – if you have any other thoughts, let me know.

Viewing 4 replies - 1 through 4 (of 4 total)
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