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Hi @chelseacarson08, it sounds like there may be a plugin or theme conflict as this is not expected behavior.

To troubleshoot this issue, you can try the following steps:

1. Disable any plugins or themes that are not essential for your website’s functionality.
2. Test the checkout process again to see if the issue persists. If the issue is resolved, then one of the disabled plugins or themes may be causing the conflict. You can then enable them one by one to identify the specific plugin or theme causing the issue.
3. If disabling plugins or themes does not resolve the issue, you can try switching to a default WordPress theme (such as Twenty Twenty-One) temporarily to see if the issue is related to your current theme.
4. If the issue still persists, you can reach out to the Mailchimp for WooCommerce support team for further assistance. They can help you troubleshoot the issue and provide guidance on resolving any conflicts.

Remember to always test any changes on a staging or development site before making them on your live site. Let us know if you’re able to pinpoint the issue after taking these steps.

Thanks!

Hi @chelseacarson08, we just wanted to check back with you to see if this was still a problem after going through the mentioned troubleshooting steps. Please let us know when you get a moment, we’ll be happy to help investigate further if necessary.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.