Users with email address updates are being listed in MailChimp twice

  • Resolved johndkent

    (@johndkent)


    7 years, 8 months ago

    My client has to reimport his entire users list every month due to a master organization determining month to month who’s still authorized to have access to his “chapter” site and who has been added. Members can modify their email address at the “master” site, so an update to the existing user’s email address is made during the reimport of the users.

    I am finding that any exiting (not new) user that updated his/her email address is showing up in MailChimp listed twice – once for each email address and both are shown as subscribed. Is this to be expected or is something wrong? We would prefer that the the same user be updated but worst case we would expect the user/subscriber tied to the pervious email address be unsubscribed.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @johndkent,

    MailChimp.com will consider email address being updated as a new email address and create a separate profile for the same. Are a lot of your users changing their email address often?

    Thread Starter johndkent

    (@johndkent)

    Thank you for your reply. Yes, my client’s user list does have some frequent email changes each month via the parent organization.

    Also I noticed that when I perform manual user sync some errors are occurring. I’m thinking there’s an issue with the regex for valid email addresses:

    18:53:20 Updating #145 ddddd < [email protected]>
    18:53:20 Error: Bad Request. [email protected] looks fake or invalid, please enter a real email address.

    18:58:44 Updating #780 ddddd <[email protected]>
    18:58:45 Error: Bad Request. [email protected] looks fake or invalid, please enter a real email address.

    Thank you

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @johndkent,

    Can you please let us know which version of our plugin you are using? In the latest version 1.5.3, we have added a fix so 2 users are not created and instead the email address is updated.

    Plugin Contributor Lap

    (@lapzor)

    The “looks fake or invalid, please enter a real email address.” error means just that: MailChimp decided the email doesn’t look like a real email address and blocks it from signing up. If you think this is a mistake you can contact MailChimp.com support about this.

    I will now close this ticket. If you still have a problem, or if you have a similar problem please open a NEW topic.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Users with email address updates are being listed in MailChimp twice’ is closed to new replies.