Using gMail and “Force name/email” seems to have no effect

  • Resolved mintynz

    (@mintynz)


    9 months ago

    Ticking one or both of the “Force Email/Name” checkboxes in step one of the setup doesn’t seem to prevent emails from arriving with the gmail address/gmail account name.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mialewp

    (@mialewp)

    Hello mintynz,

    Good day!

    Thanks for contacting us today.

    Please reach out to technical support via https://yaycommerce.com/support/ then our dev can help you check it out faster.

    Looking forward to hearing back from you.

    Many thanks!

    Mia

    Thread Starter mintynz

    (@mintynz)

    Hi Mia, thanks for the quick reply. I’ve asked my question there. If I get an answer, I’ll post it here for others to see.

    Plugin Support mialewp

    (@mialewp)

    Hello?mintynz,

    Good day!

    We would like to mark this topic as resolved since we have done it via email.

    If you have any other questions, please do not hesitate to contact us.

    Best regards,

    Mia

    • This reply was modified 8 months, 4 weeks ago by mialewp.
    Thread Starter mintynz

    (@mintynz)

    The result of the support request was that gMail does indeed ignore the “Force Email/Name” checkboxes in the Yay SMTP settings.

    I have suggested a small note is added to those settings so users are aware that they won’t work with gMail.

    Marking as ‘resolved’.

Viewing 4 replies - 1 through 4 (of 4 total)
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