Using WP-Mail-SMTP but not receiving

  • Hi again

    Will send a tip once this website is finally up and running. At the final hurdle(s) now, but cannot reliably get the email ‘Signup Response’ and ‘Signup Notification’ emails working.

    It works for some email addresses but not on others. The weird thing is that Contact Form 7 works fine so I don’t understand why the ‘Signup’ emails fail to arrive. Contact Form 7 is set to use HTML content and I have the ‘Send HTML Email’ box ticked in the PD settings.

    I would have thought emails from both Contact form 7 and Participants Database would be handled/treated the same way?

    Thanks for any help

    Ewen

    • This topic was modified 8 years, 1 month ago by ewencameron1.
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  • Sorry if I’m way off. How are your emails getting delivered? What email provider are you using? If gmail, there are some set up steps involved with them to get WP to send SMTP. I haven’t used Participants DB, but I wouldn’t imagine that the data would affect the emails.

    I use POSTMAN smtp to send emails and have had great success. Again, sorry If im way off.

    • This reply was modified 8 years, 1 month ago by lance1572.
    Plugin Author xnau webdesign

    (@xnau)

    You’re right Participants Database and Contact Form 7 use the same basic method to send emails: WordPress has a built-in email function that handles it.

    If you are able to test the Participants Database signup form and consistently get email that way, you can be pretty sure that they are getting sent for other email addresses as long as they are valid.

    If you are developing the site, I suggest you turn WP_DEBUG on (if you haven’t already) and look at your PHP error log after testing a form submission. You will see a report from the email send function for each email sent. If you try this with one that is failing, it should provide a clue as to what the problem was.

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