USPS Shipping stopped working

Hey @thorworx-1

That is odd, usually the errors are a little more detailed than that. Would you mind sharing a copy of your site’s System Status report? You can find it by going to WooCommerce ? Status Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in reply.

I think it may also be best to enable WP_DEBUG to get a better idea of what is happening. Would you mind following these steps to enable this? You can read more about this in the WordPress Codex (https://codex.www.ads-software.com/Editing_wp-config.php#Debug).

To do this:

– You will need to login to your site via FTP
– download the wp-config.php file
– duplicate this file to create a backup
– add the lines of code as specified in the link above
– save and re-upload this file to your site.
– Then please send us the debug.log file auto-generated in /wp-content

Just in case anything went wrong, you would have a backup of the original file that you can re-upload if needed.

Would you mind sharing a copy of your site’s System Status report?

System Status:

### WordPress Environment ###

Home URL: https://www.domain.com
Site URL: https://www.domain.com/wp
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 128 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.30
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
Total Database Size: 353.92MB
Database Data Size: 277.86MB
Database Index Size: 76.06MB
wp_woocommerce_sessions: Data: 13.58MB + Index: 0.53MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_downloadable_product_permissions: Data: 0.06MB + Index: 0.08MB
wp_woocommerce_order_items: Data: 0.12MB + Index: 0.06MB
wp_woocommerce_order_itemmeta: Data: 0.75MB + Index: 0.60MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_akeeba_common: Data: 0.00MB + Index: 0.01MB
wp_ak_params: Data: 0.00MB + Index: 0.01MB
wp_ak_profiles: Data: 0.00MB + Index: 0.00MB
wp_ak_stats: Data: 0.00MB + Index: 0.00MB
wp_ak_storage: Data: 0.00MB + Index: 0.00MB
wp_ak_users: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.05MB + Index: 0.05MB
wp_comments: Data: 0.43MB + Index: 0.20MB
wp_create_map: Data: 0.00MB + Index: 0.00MB
wp_group_map: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_map_locations: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 3.12MB + Index: 0.37MB
wp_postmeta: Data: 7.33MB + Index: 3.93MB
wp_posts: Data: 1.08MB + Index: 0.34MB
wp_slim_events: Data: 11.21MB + Index: 7.55MB
wp_slim_events_archive: Data: 0.00MB + Index: 0.00MB
wp_slim_stats: Data: 232.77MB + Index: 59.63MB
wp_slim_stats_archive: Data: 0.02MB + Index: 0.02MB
wp_termmeta: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.11MB + Index: 0.23MB
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wp_usermeta: Data: 1.89MB + Index: 1.12MB
wp_users: Data: 0.15MB + Index: 0.12MB
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
wp_wc_download_log: Data: 0.01MB + Index: 0.01MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB
wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wp_wfConfig: Data: 1.19MB + Index: 0.01MB
wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 0.98MB + Index: 0.22MB
wp_wfHits: Data: 0.57MB + Index: 0.08MB
wp_wfHoover: Data: 0.00MB + Index: 0.00MB
wp_wfIssues: Data: 0.01MB + Index: 0.01MB
wp_wfKnownFileList: Data: 0.48MB + Index: 0.07MB
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB
wp_wfLocs: Data: 0.00MB + Index: 0.00MB
wp_wfLogins: Data: 0.15MB + Index: 0.04MB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB
wp_wfNotifications: Data: 0.00MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
wp_wfStatus: Data: 0.09MB + Index: 0.04MB
wp_wfTrafficRates: Data: 0.01MB + Index: 0.01MB
wp_yoast_indexable: Data: 1.52MB + Index: 0.50MB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.01MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 1066
auto-thickbox-plus: 2
nav_menu_item: 7
oembed_cache: 4
page: 14
post: 18
product: 1253
product_variation: 653
shop_email: 10
shop_order: 843
shop_order_refund: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Admin Menu Editor Pro: by Janis Elsts – 2.11
Advanced Database Cleaner: by Younes JFR. – 3.0.0
BackUpWordPress: by XIBO Ltd – 3.10
Classic Editor: by WordPress Contributors – 1.5
Fancybox: by Kevin Sylvestre – 1.1.0
Imsanity: by Exactly WWW – 2.6.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Simple Matted Thumbnails: by Peter Wooster – forked from letterbox thumbnails by Epam Systems (Ihar Peshkou) – 1.01
Suffusion Commerce Pack: by Sayontan Sinha – 1.12
Theme My Login: by Jeff Farthing – 6.4.10
User Role Editor: by Vladimir Garagulya – 4.55.1
User Switching: by John Blackbourn & contributors – 1.5.5
WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.14.5 – 3.14.6 is available
WooCommerce UPS Shipping: by WooCommerce – 3.2.27
WooCommerce USPS Shipping: by WooCommerce – 4.4.45
WooCommerce: by Automattic – 3.3.5 – 4.3.1 is available
Wordfence Security: by Wordfence – 7.4.9
Yoast SEO: by Team Yoast – 14.6.1
WP Responsive Menu: by MagniGenie – 3.1.3

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #3177 – /shop/
Cart: #3181 – /cart/
Checkout: #2833 – /checkout/
My account: #3179 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: PMB
Version: 1.0.0
Author URL:
Child Theme: ?
Parent Theme Name: Suffusion
Parent Theme Version: 4.4.9
Parent Theme Author URL: https://mynethome.net/blog
WooCommerce Support: ?

### Templates ###

Overrides: –

### Authorize.Net AIM ###

Environment: Production
Debug Mode: Off
`

I enabled WP_DEBUG, and no errors appear on the page.
Also no errors are being written to my error_log files.

It looks like you’re using a fairly outdated version of WooCommerce (3.3.5), which is more than 2 years old. Since the UPS/USPS plugins are made to work with the latest WooCoomerce version, it’s quite possible that your issue with shipping is caused by that.

By using outdated versions of WooCommerce or any plugins, it does not only have an impact on your site’s functionality, it also make your site more vulnerable to attacks and puts the personal information of your customers at risk of becoming public. Therefore, we always recommend to use the latest versions of all our plugins to ensure they follow the latest security standards.

It looks like you’re using a fairly outdated version of WooCommerce (3.3.5)

Yes.. I will be upgrading and testing to see if this solves the problem.
Generally, on a production site, I don’t do major upgrades when everything is working properly.

Since the UPS/USPS plugins are made to work with the latest WooCoomerce version

You would think so, but:

Heads up! The versions of the following plugins you’re running haven’t been tested with WooCommerce 4.0. Please update them or confirm compatibility before updating WooCommerce, or you may experience issues:
Plugin Tested up to WooCommerce version
WooCommerce Authorize.Net AIM Gateway 3.5.3

Heads up! The versions of the following plugins you’re running haven’t been tested with the latest version of WooCommerce (4.3).
Plugin Tested up to WooCommerce version
WooCommerce UPS Shipping 4.2
WooCommerce USPS Shipping 4.2

Upgraded to latest WC.

Did NOT fix the problem. Same as OP:

USPS REQUEST FAILED

As far as I can tell, the plugin is simply NOT contacting the USPS server, or is just failing to get a response.

Hi @thorworx-1. Since USPS is a premium extension from WooCommerce.com, if you still need help, please contact us by submitting a ticket at this link: https://woocommerce.com/my-account/create-a-ticket/.