UTF-8 emojis stopped working after updating WC?

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Hi there @gkaralov ??

Thank you for contacting Woo support!

First, apologies for the delay. We have seen a recent influx of tickets and are currently working through a backlog.

UTF-8 emojis stopped working after updating WC?

I went ahead with testing this, with a test installation of mine using the latest version of WooCommerce, and everything worked as expected. Linked here is a screenshot, showcasing my test product, which includes emoji.

This appears to be related with the character encoding, at your site. Feel free to locate the wp-config.php file in your site’s installation, and search if the following two lines appear in it:

//define('DB_CHARSET', 'utf8');
//define('DB_COLLATE', '');

If they do, kindly add // in front of each line, as seen above, and save/update the file on the server.

Then, try updating WooCommerce again, and see if the issue persists.

Let us know how it goes!

Hi @anastas10s,

I added // in front of each line and sadly all the text became with question marks on the site. I had to reverse the change.

I really need your help.

I reverted the changes but my variations are still messed up. All product variations on the website appear with question marks still, even on admin pages.

https://prnt.sc/R97SpqIS3qz6

How can I fix this?

Okay I managed to restore the website from a backup and the issue with variation names showing up as question marks is gone.

However, I still cannot save 90% of the emojis :/

I did a test now.

I have a staging site and on it too emojis stopped working.

I deactivated all pluguins except WC and changed the theme.

The issue with not being able to save 90% of the emojis wasn’t resolved by that.

Hi @gkaralov

Thanks for sharing further information about your issue here.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.