UTMs only passed when logged in

This sounds like a caching problem @chrisa10825

Try upgrading to the paid version to get around that. Unfortunately, Free version has a known issue with some caching providers.

Also please share the URL, I can see if it is something else.

@haktansuren https://preamble.co/. We were utilizing a different UTM strategy where we use form redirects but doesn’t appear this is working as well. We are testing the UTM flow on something like the “learn more” button which carries UTM when signed in but not otherwise

Are you utilizing “Append UTM” feature in UTM Grabber for adding UTMs to the learn more button?

@haktansuren yes, realistically we are just trying to have the UTMs pass through the buttons on our landing pages which dynamically carry over the ad parameters

UTM Grabber is a cookie based solution. All the UTMs are captured on page load (first) then they are passed seemlessly to all the other pages. You do not need to use “Append UTM” unless you are taking people to another domain. What is the ultimate goal of this? You want to capture UTMs on form submit like Gravity Form etc?

@haktansuren Our goal is that someone visits landing page like the one below. The buttons on that page then dynamically send over the UTM information to the next page that is loaded which in this case is a cal.com booking page. When logged in, this transfer happens seamlessly, it is only when not logged in.

https://preamble.co/?utm_campaign=dexa-scan&utm_medium=Search&utm_source=Google&utm_term=dexa-scan

We have been using this page to test

https://preamble.co/test/?utm_campaign=dexa-scan&utm_medium=Search&utm_source=Google&utm_term=dexa-scan

Where the last button on the page is the button that should pass through UTMs (which again works when logged in)

Hi @chrisa10825

In your case, your hosting’s caching causing this unexpected behaviour

https://i.imgur.com/HWdb0ma.png

I reccomend you to upgrade to V3 where this problem is fixed.

@haktansuren In the event it is not fixed, can we get it cancelled?

yes, we have 14 days money back guarantee. It is completely risk free. Also after purchase, if it does not resolve the issue, drop a line in the chat, we’ll make it work for you.

@haktansuren Okay we have purchased and will keep an eye on the attribution

Great! Let me know if you have any questions. I’d be happy to help