UTTERLY USELESS! Avoid at all costs!

Dear @schoop

We are sorry to read your review.

As we indicated on Friday, the developers are studying the error you pointed out.

We are sad to read you saying our Support did not respond, because we were in touch with you in your ticket the whole time, that is still open and not resolved for us.

We are always available to answer your tickets and help you anyway we can, our developers will get back with an answer and let you know what is happening.

Please keep in mind that it’s possible that a server configuration might be interfering with the synchronization, even if your server does meet the requirements in terms of performance.

We kindly ask for your patience as we work on your case and will keep you informed during the proces
Best regards,
BigBuy team is at your disposal.

Hi. We are in the same situation here. All response is just nonsense, sorry to say. How did you solve this? Thanks, Mats

I eventually connected with the CEO. After that, the developers got involved I think. Anyway it’s sort of working but grindingly slow. They think one of the plug-ins is slowing the import routine, but I can’t pin that down, so I’m still waiting for a reply. 24 hours and counting.

My client go for this instead: https://www.woosa.com/woocommerce-dropshipping-plugin/bigbuy/

Interesting, but if I tell my client we’re moving to something else, I honestly think they’d burn my office to the ground. Now that it sort of works, I’m not messing with it. But I wouldn’t want anyone else to go through the nonsense we’ve dealt with. Regardless of BigBuy’s reply above, which doesn’t reflect the experience my client and I went through for 6 weeks until someone at the top stuck a boot up the tech support backsides.

Dear @redair,

Can you please point us to your ticket number? We will review.

We would like to remind that we always escalate to developers if needed, and @schoop your case was already in the developers’ hands. Contacting our people directly on LinkedIn is not advisable, and we encourage in stopping this kind of behaviour.

Regarding our support, please always keep in mind that our Plugin is actively working on many shops, we do test it too, and in your case @schoop your shop had also many plugins that could have been interfering in the process. Sometimes it’s not an easy read to understand why your server is not able to process the information. We also constantly work to improve and simplify the synchronization, but when many products are selected, there is a lot of information to read.

@redair if your client still needs support, we can have a second look at it for you.

Of course, we study all your cases and learn how to improve the compatibility of our plugin and most of all, want to assure you that our support team works hard to take care of all our customers.

Thanks for your patience and cooperation @schoop we hope to keep you around for long! Let us know if you have news on the sync process and we can maybe get some feedback on what made the difference on your server.

Regards,

BigBuy Team