V 4.2 is crashing. Unable to Log into Site

  • Resolved threeels

    (@threeels)


    1 year, 7 months ago

    Client reports being unable to log into site. It was running WP 6.3 and PHP 8.0. I rolled back to WP 6.2.2 and updated to PHP 8.1. Then I deactivated all plugins and manually enabled them. WP Easy Pay 4.2 is making it not possible to log into site: when going to wp-login it shows blank page. When I activated it I saw error msg “2 characters of unexpected output during activation”. Running free plugin V 4.2. Client also has starter plan account. Please advise. Much thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @threeels,

    Thanks for contacting us,

    I hope you are doing well, At the moment our plugin is not compatible with PHP 8. Please use the PHP version 7 .x.x.

    Thanks & Regards

    WP Experts Support Team

    Thread Starter threeels

    (@threeels)

    Thank you. I’m a little confused. On the www.ads-software.com site I see my version 4.2 is the latest. But this isn’t compatible with PHP 8 which my host treats as obsolete and charges extra on a monthly basis to run. But when I read down the plugin page there seems to be a version 6.3 premium. Are you not going to continue to upgrade 4.2 and want people to move to premium version? I’m already using the $49.00 starter package which seems to work with 4.2. Do I need to do something else to get my site working again: Is there a plugin version 6.3 somewhere to download for my site?

    Thread Starter threeels

    (@threeels)

    To clarify: My hosting service treats PHP 7.4 as obsolete. Community support for PHP 7.4 ended November 2022. It would cost me extra to use PHP 7.4 with my WordPress web site. Are you planning to (soon) update WP Easy Pay to run on PHP 8.*? I’ve already renewed my annual subscription. Your plug in is now obsolete as most web hosts aren’t supporting PHP 7.4.

    Hi @threeels,

    You are using the paid version of our plugin so kindly open a support ticket via our website as we are not allowed to provide support on paid versions through this platform.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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