V.C event not being tracked!

  • Resolved wpxuser1

    (@wpxuser1)


    4 years, 6 months ago

    Hello! Yesterday our business faced a very strange issue after installing the plugin all the V.C are not recorded this only happens in WP Woocommerce we didn’t face anything like that in Shopify, can you please help us resolve it ASAP we tried it everything we can.

    We’ve spent thousands last days unprofitably due to this issue.
    Please see screenshots below: https://wholesomedeals.com/product/smart-train-domino/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter wpxuser1

    (@wpxuser1)

    Here are the screenshots: https://imgur.com/a/mwPiqMw

    I have the same problem since today

    • This reply was modified 4 years, 6 months ago by donmarkon.

    Hi @wpxuser1,

    Thanks for getting in touch about our Facebook for WooCommerce plugin and for sending over the screenshots! I’m sorry to hear that the plugin isn’t working as expected. I’m happy to help out here ??

    In addition to your helpful screenshots, I need some more information to help us narrow this down.

    If you have Facebook’s Pixel Helper installed on your browser, could you please navigate to the link you shared and take a screenshot of the ViewContent results? Here’s what that looks like: https://cloud.skyver.ge/d5uprY8b

    Note that this extension is only available for Chrome. You can download it here: https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper/

    Could you please give me more details on your pixel set up? Did you have Facebook Pixel installed on your shop prior to installing the Facebook for WooCommerce plugin?

    As Facebook requires a lot of links for successful event tracking, this information would help us narrow down what’s causing this issue.

    Thanks so much!
    Christine

    Hi @donmarkon?,
    ?
    Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well! Per the forum guidelines, would you please start your own topic?

    As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!
    ?
    Thanks!
    Christine

    Hi @wpxuser1

    I noticed that you also sent this to us directly. I’m going to go ahead and respond there with the same message and close out this one to keep everything in one email.

    Please respond to the email instead of this thread, I’d appreciate it!

    Thanks!
    Christine

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