• Resolved HansRuedi

    (@schwarzaufweiss)


    Version 6.3.2, PHP Version 7.4.33 incl your PRO module

    v2.6.6 just crashed my site (I had to remove both plugins via FTP)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    We apologize for the inconvenience you’re experiencing with our plugin. Could you please share any error logs or screenshots related to the issue you’re encountering with the free plugin? This will help us better understand and address the problem.

    Since you’re a premium user, any issues related to premium features should be addressed through our official support channel. According to the forum guidelines,?support for commercial products is not permitted in the forums. To get support for the premium version of our plugin, kindly contact us through?our official support channel.

    Thanks! Have a nice day!

    Thread Starter HansRuedi

    (@schwarzaufweiss)

    @mdibrahimk48 Thanks for your reply. I‘m in a hospital right now and not able to debug for you. Fact is, that my site is and was working fine with v2.6.5 and that v2.6.6 totally crashed it. At the moment I‘m back on 2.6.5

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Whenever you’re ready, please share the screenshots of the error log. If you need support for the premium plugin, please reach out to us through our official support channel.

    Thread Starter HansRuedi

    (@schwarzaufweiss)

    @mdibrahimk48

    [28-Mar-2024 20:13:55 UTC] PHP Fatal error: Uncaught Error: Class ‘Appsero\Client’ not found in /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php:95
    Stack trace: 0 /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php(117): appsero_init_tracker_jitsi_meet_pro() 1 /home/www-data/schwarzaufweiss.ch/wp-includes/class-wp-hook.php(310): jitsi_pro_begin() 2 /home/www-data/schwarzaufweiss.ch/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() 3 /home/www-data/schwarzaufweiss.ch/wp-includes/plugin.php(517): WP_Hook->do_action() 4 /home/www-data/schwarzaufweiss.ch/wp-settings.php(495): do_action() 5 /home/www-data/schwarzaufweiss.ch/wp-config.php(88): require_once(‘/home/www-data/…’) 6 /home/www-data/schwarzaufweiss.ch/wp-load.php(50): require_once(‘/home/www-data/…’) 7 /home/www-data/schwarzaufweiss.ch/wp-admin/admin.php(34): require_once(‘/home/www-data/…’) 8 /home/www-data/schwarzaufweiss.ch/wp-admin/index.php( in /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php on line 95

    [28-Mar-2024 20:14:03 UTC] PHP Fatal error: Uncaught Error: Class ‘Appsero\Client’ not found in /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php:95
    Stack trace: 0 /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php(117): appsero_init_tracker_jitsi_meet_pro() 1 /home/www-data/schwarzaufweiss.ch/wp-includes/class-wp-hook.php(310): jitsi_pro_begin() 2 /home/www-data/schwarzaufweiss.ch/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() 3 /home/www-data/schwarzaufweiss.ch/wp-includes/plugin.php(517): WP_Hook->do_action() 4 /home/www-data/schwarzaufweiss.ch/wp-settings.php(495): do_action() 5 /home/www-data/schwarzaufweiss.ch/wp-config.php(88): require_once(‘/home/www-data/…’) 6 /home/www-data/schwarzaufweiss.ch/wp-load.php(50): require_once(‘/home/www-data/…’) 7 /home/www-data/schwarzaufweiss.ch/wp-admin/admin.php(34): require_once(‘/home/www-data/…’) 8 /home/www-data/schwarzaufweiss.ch/wp-admin/index.php( in /home/www-data/schwarzaufweiss.ch/wp-content/plugins/webinar-and-video-conference-jitsi-meet-pro/jitsi-meet-wp.php on line 95

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Thank you for providing the details. Our team is looking into it and we will share an update soon.

    Appreciate your patience!

    Plugin Support Toukir Hossain

    (@toukirwpdev)

    We have fixed the issue and released the new version update the plugin to the latest version the issue will be resolved.

    We’ve marked this topic resolved. If you experience any further difficulties, please feel free to open a new topic.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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