V3 crashed

  • Resolved Frank

    (@phasar40)


    3 years, 3 months ago

    I tried installed mailpoet v3 on my wordpress 5.8 site. The first time I tried to install it crashed. The second time it installed but gave “Plugin could not be activated because it triggered a fatal error.” when I tried to activate it. WordPress says the plugin was not tested on version 5.8. Time to update your plugin

    • This topic was modified 3 years, 3 months ago by Frank.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there @phasar40,

    Thanks for reaching out and I’m sorry to hear about your issue!

    Can you please reach out to your hosting to get the full log for this fatal error?

    Please paste it here so we could take a look.

    Cheers!

    Thread Starter Frank

    (@phasar40)

    I am not going to post my server log here. give me an email address and i’ll send it to you

    Hi @phasar40,

    Please send us the logs via https://www.mailpoet.com/support/premium/ and include a link to this thread.

    Cheers!

    Thread Starter Frank

    (@phasar40)

    NO! I’m not paying you to fix a problem with YOUR plugin. If it doesn’t install or doesn’t install properly it’s not my problem. It’s yours. Especially considering WordPress says it’s hasn’t been updated or tested on the current version.

    In my opinion, you’ve got a lot of nerve demanding money to fix YOUR PROBLEM.

    I’ll use another newsletter mailer

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @phasar40,

    I believe there’s a huge misunderstanding here. We didn’t ask you to pay for anything extra to take a look at your issue. My colleague Elvira just asked you to contact us through the contact form for Premium users, since we do not have a contact form for free users.

    This way we could check the error logs and help you further.

    Regarding the conflict with the latest WordPress version, we can guarantee all of our releases are previously tested with the latest WordPress version, regardless of what message you’re seeing in the WordPress dashboard. However, we’re willing to investigate why the installation is failing on your website.

    Please contact us via email through the Premium contact form https://www.mailpoet.com/support/premium/ so we can make an exception and check your problem.

    Thanks for understanding.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘V3 crashed’ is closed to new replies.