V6111 and V6010 error

G’day joemillie,

That page actually links to your Gravity Forms page, which is working OK… almost stopped there, but saw the link to the Online Store ??

So, it looks like your theme is breaking something in the checkout so that Client Side Encryption isn’t running. I can see the CSE config in there, it’s just not running when the customer clicks on Place Order.

Are you able to send me a .zip of the theme so that I can test with it? I have an idea about what might be causing the problem, but need to test against a copy of the theme. You can send to this email address: support(at)webaware.com.au

In the meantime, you can get your online shop working again by removing the Rapid API password from your WooCommerce eWAY settings, and it will use the legacy API with your customer ID (so make sure your customer ID is set!)

cheers,
Ross

@joemillie I managed to get my hands on a couple of versions of your theme (Flatsome) and you need to update your theme!

You’re currently running Flatsome 2.0.5, which is a few years old. Your shop uses WooCommerce 2.6.14, but Flatsome doesn’t fully support that until version 2.9 (released May 2016).

I’ve tested eWAY payments with Flatsome 3.2.2, and it works fine. I recommend that you update your theme, not just to fix eWAY payments, but also to fix a bunch of bugs including security problems.

cheers,
Ross