Values not passed through

For comparison:
Screenshots 2.8 and 2.7.2

@akiikiwporg Hi, ok, I’ll install Thrive Architect in my local website and check how it’s working with MPG ver. 2.8.
Thank you for report, will keep in touch

@lysyiweb I’ve deleted your offer to login to your user’s site. While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves.

@lysyiweb Just an FYI: your account is flagged for moderation.

When that happens you can @ users all you like but the forums will not send anyone an email for your account. Ever. I’m pointing that out as you seem to think the forums will send people your reply via email when you @ them.

It will not.

There is not a scenario where asking for access to a user’s site is allowed and trying to move that conversation to off site just to bypass that is not good.

You’ve been invited to the WordPress Slack #forums channel. I suggest you go there and discuss this with the moderators there and they can explain more if need be.

The reason was found.
It’s due to wrong priority of hook firing, if user use Thieve Architect page builder.

If will be fixed in MPG 2.8.2, but if any, you can go to wp-content\plugins\multiple-pages-generator-by-porthas\controllers\HookController.php and change
add_action('template_redirect', ['MPG_CoreController', 'mpg_view_multipages_standard'], 1);
to

add_action('template_redirect', ['MPG_CoreController', 'mpg_view_multipages_standard']);

When MPG 2.8.2 will be released, users just can define the constant in config.php
define('MPG_EXPERIMENTAL_FEATURES', true);

• This reply was modified 3 years, 7 months ago by Oleksandr Lysyi.