Variable Products

Hi there,

Thanks for reaching out!

I just ran a quick test with Storefront and WC active (just to rule out any bugs), and everything is functioning as expected. Variable products should and do only show the in stock quantity for that variation. Perhaps in your case, something else is causing a conflict?

Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Thanks!

Hi Laceyrod

Thanks for the quick response.

Here’s the system report (hidden home/site URL);

### WordPress Environment ###

Home URL: 
Site URL: 
WC Version: 3.5.0
Log Directory Writable: ?
WP Version: ? 4.9.9 - There is a newer version of WordPress available (5.0.3)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Unix) mod_hive/6.25 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
PHP Version: 5.6.39 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.0.2q

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 33.94MB
Database Data Size: 28.53MB
Database Index Size: 5.41MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.30MB + Index: 0.30MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_aryo_activity_log: Data: 0.13MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.22MB + Index: 0.25MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 6.42MB + Index: 0.13MB
wp_postmeta: Data: 6.50MB + Index: 2.92MB
wp_posts: Data: 1.52MB + Index: 0.27MB
wp_responsive_menu: Data: 0.05MB + Index: 0.00MB
wp_snippets: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.08MB + Index: 0.09MB
wp_terms: Data: 0.05MB + Index: 0.03MB
wp_term_relationships: Data: 0.25MB + Index: 0.13MB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB
wp_usermeta: Data: 2.33MB + Index: 0.14MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB
wp_wfconfig: Data: 0.42MB + Index: 0.00MB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB
wp_wfhits: Data: 1.02MB + Index: 0.22MB
wp_wfhoover: Data: 0.16MB + Index: 0.02MB
wp_wfissues: Data: 0.02MB + Index: 0.06MB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
wp_wflocs: Data: 0.02MB + Index: 0.00MB
wp_wflogins: Data: 0.02MB + Index: 0.03MB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB
wp_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB

### Post Type Counts ###

attachment: 823
fl-builder-template: 2
ml-slide: 21
ml-slider: 2
nav_menu_item: 58
oembed_cache: 1
page: 13
post: 30
product: 346
product_variation: 69
revision: 301
shop_coupon: 9
shop_order: 52
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (34) ###

ManageWP - Worker: by ManageWP – 4.6.3
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 5.6
Antispam Bee: by pluginkollektiv – 2.9.0
Activity Log: by Activity Log Team – 2.5.1
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 1.9
Code Snippets: by Shea Bunge – 2.12.0
Contact Form 7 Honeypot: by Nocean – 1.13
Contact Form 7: by Takayuki Miyoshi – 5.0.5
Duplicate Post: by Enrico Battocchi – 3.2.2
Export Users to CSV: by Matt Cromwell – 1.1.1
WordPress File Monitor: by nicolly – 1.0.8
Jetpack by WordPress.com: by Automattic – 6.7
MetaSlider: by Team Updraft – 3.10.0
Responsive Menu: by Peter Featherstone – 3.1.17
Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1 – Not tested with the active version of WooCommerce
Simple Custom Post Order: by Colorlib – 2.3.5
Smart WooCommerce Search: by YummyWP – 1.5.3 – Not tested with the active version of WooCommerce
Easy Updates Manager: by Easy Updates Manager Team – 8.0.2
Theme Customisations: by WooThemes – 1.0.0
Compress JPEG & PNG images: by TinyPNG – 3.1.0
User Switching: by John Blackbourn & contributors – 1.4.0
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.7.2
What The File: by Never5 – 1.5.4
Woo Extra Product Options: by ThemeHiGH – 1.3.2
WooCommerce Catalog Visibility Options: by Lucas Stark – 3.0.1 – 3.2.2 is available – Not tested with the active version of WooCommerce
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.5.0
Wordfence Security: by Wordfence – 7.1.17
Yoast SEO: by Team Yoast – 9.1
WP File Manager: by mndpsingh287 – 3.2
WP GDPR Compliance: by Van Ons – 1.4.3
WP Google Fonts: by Noah Kagan – v3.1.4
WP Rollback: by WordImpress – 1.5.1
WPide: by Simon @ WPsites – 2.4.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #10 - /shop/
Basket: #11 - /basket/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: #370 - /terms-conditions/

### Theme ###

Name: Galleria
Version: 2.1.0 – 2.2.17 is available
Author URL: https://woothemes.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.2.4 – 2.4.2 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: galleria/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
Outdated Templates: ?

• This reply was modified 5 years, 9 months ago by Jan Dembowski.
• This reply was modified 5 years, 9 months ago by Jan Dembowski.

Thanks!

I would recommend starting with making sure everything is up-to-date. I’m seeing from your report that WP, WooCommerce, and your theme are all outdated versions. Do you mind backing up the site and making sure these are current to see if that resolves the issue?

If updating doesn’t help, then we may need to have you further test for conflicts: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Looking forward to your reply.

Hi Laceyrod,

After updating all plugins, themes and WP itself I managed to catch the culprit which was a small piece of custom code that was overwriting the stock variation output.

The issue is now fixed.

Thanks for your help.