Variable Products – stock/inventory issue

Hi spwoot,

Could you provide some system info?

here you go:

### WordPress Environment ###

Home URL: — removed —
Site URL: — removed —
Jigoshop Version: 1.17.9
Jigoshop Database Version: 1503180
Log Directory Writable: ? To allow logging
make — removed —/uploads/jigoshop-logs/ writable or define a custom JIGOSHOP_LOG_DIR.

WP Version: 4.3.1
WP Multisite: –
WP Memory Limit: 64 MB
WP Debug Mode: –
Language: en_AU

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 5.5.30
PHP Post Max Size: 8 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.6.27
eAccelerator: ?
APC: ?
OpCache: ?
Short Open Tag:
Allow URL fopen:
Session:
Cookie Path: /
Save Path: /tmp
Use Cookies:
Use Only Cookies:
Max Upload Size: 8 MB
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
Remote Post:
Remote Get:

### Server Locale ###

decimal_point: .
thousands_sep: N/A
mon_decimal_point: N/A
mon_thousands_sep: N/A

### Active Plugins (13) ###

AddFunc Head & Footer Code: by AddFunc – 1.3
Enjoy Instagram: by F. Prestipino
F. Di Pane – Mediabeta Srl – 1.6.5

Jigoshop Australia Post Postage Shipping Calculator: by Jigoshop – 2.0.1
Jigoshop Duplicate Product: by Jigoshop – 2.2.1
Jigoshop: by Jigoshop Limited – 1.17.9
MailChimp for WordPress Lite: by ibericode – 2.3.18
Social Media Feather: by Synved – 1.7.9
Unattach: by tamlyn – 1.2.2
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.11.18

Virtue / Pinnacle ToolKit: by Kadence Themes – 3.2
Wordfence Security: by Wordfence – 6.0.21
Yoast SEO: by Team Yoast – 3.0.6
WP-SpamShield: by Scott Allen – 1.9.6.6

### Settings ###

Taxes Enabled: –
Shipping Enabled:
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### Jigoshop Pages ###

Shop Base: #49 – /shop/
Cart: #50 – /cart/
Checkout: #56 – /checkout/
Pay: #57 – /checkout/pay/
Thanks: #58 – /checkout/thanks/
My Account: #52 – /my-account/
Edit Address: #53 – /my-account/edit-address/
View Order: #55 – /my-account/view-order/
Change Password: #54 – /my-account/change-password/
Track Order: #51 – /order-tracking/
Terms: Page not set

### Taxonomies ###

Product Types: configurable (configurable)
downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

### Theme ###

Name: Jigoshop Virtue
Version: 1.0.0
Author URL:
Child Theme:
Parent Theme Name: Virtue
Parent Theme Version: 2.6.0
Parent Theme Author URL: https://kadencethemes.com/
Jigoshop Support: Not Declared

### Templates ###

Overrides: jigoshop-virtue/jigoshop/archive-product.php
virtue/index.php

@vasiliborbis I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Hi Jan Dembowski,
As you can see Vasili is the Jigoshop support team member with Jigoshop plugin author status.
We never ask users to provide their credentials on this forum only to send them by email to [removed] a support system where only support team members have access to.

By deleting our posts asking for the credentials to be send to the mentioned mailbox you are interrupting the free support process we provide to our users and delay the solution.

I’m sorry, but asking for credentials is against forum policy here, plugin author or not: https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

You’re welcome to do whatever you’d like on your own private support system, but if it continues here, we will have to escalate to the Plugins Team.

This policy exists for user safety. It’s often hard to tell who’s trustworthy or not, and the policy must be enforced equally. We ask that you please respect the forum’s policies.

So if we can’t resolve the problem without admin access, and ask the user to “contact us” through the support system to resolve the issue instead of “send us credentials” I assume it’s going to be in accordance with your policy ?

Yes, that would be fine. Sorry for the inconvenience.

Can we use our support email address when asking for contact instead of asking user to go through the contact form on our website ?

It would be best to use the contact form, cuts down on spam to you and it won’t trigger our spam filters. ??

Hi guys,

so – what’s the situation here? My understanding is that Jigoshop only offer free support through these forums.

Is there somewhere/someone at Jigoshop I should be directing my un-resolved problem to?

thanks

Hi Spwoot,
We will still provide a free support through this forum, but due to those new ridiculous rules we can’t ask you for any credentials directly on forum or even use our support email address.

If your issue requires an admin access to resolve please contact us using the contact form located under “Contact Us” tab on our website and mention the forum thread link.

Once again, our apologies for “those new ridiculous rules” of which this one specific point has been around since May 2014 for the safety of WordPress users.

If you’d like, Eric, I can ask the Plugins Team to convey the reasons from their perspective.

So why until now we could ask to send us credentials and use the email address without any problem, and no one complained ?

I understand that there might be a risk, but I think that treating all WP users like idiots who doesn’t know that risk of posting their admin credentials or email on public forum is also unfair.

I don’t have any problem to comply with those rules, I only think that everyone is responsible for their own actions, and people don’t like to be treated with neglect and don’t need a rule or policy defining for them every action.

So why until now we could ask to send us credentials and use the email address without any problem, and no one complained?

Simply because no one complained until now, I can’t really explain why it took a while for anyone to notice this specific policy-violating practices on this plugin’s forum. In this specific case, someone reported it, and we had to enforce the policy.

Oh, “someone reported it” I see.. competition never sleeps ??

Ok, we will do our best to comply with the policy from now on, but it doesn’t change the fact that we don’t agree with the idea of it