Variable stock goes out of stock after 1 order

  • Resolved articulatesound

    (@articulatesound)


    6 years, 2 months ago

    If I set my variable stock to 10, after one order I receive emails saying “Articulate Funky T – Black – Medium (ART-B1) is out of stock.”

    And “1 units of Articulate Funky T – Black – Medium (ART-B1) have been back-ordered in order #5297.”

    If I then check the manage stock section on the variable it says “-1”.

    Any idea why this is?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @articulatesound

    Can you confirm there are no unpaid orders that could be holding stock? If not, can you provide us your parent and variation stock settings so we can try to replicate the issue?

    Thread Starter articulatesound

    (@articulatesound)

    Hey @johndcoy

    Nope there aren’t any unpaid orders as far as i’m aware of anyway.

    Currently have the “Enable stock management at product level” turned off.

    In variations have manage stock turned on with 2 left in each stock of each size (medium, large, xtra large).

    It seems as though it’s perfectly fine stock wise until something is actually brought (in which case the stock value on the variation goes to -1 instead of 1 (from 2).

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Thanks @articulatesound

    Could you try switching back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce. Then, create a new variable product and add variations to it, to see if the issue persists with the newly created product.

    Please let us know what you find.

    Thread Starter articulatesound

    (@articulatesound)

    Hey again @johndcoy

    Tried switching to twenty seventeen, went through all my plugins and they were all fine. Switched back to my theme and have found the problem re-occur again. Not really too sure where to go from here though!

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @articulatesound

    Did you try making a new product when conflict testing another theme and all other plugins deactivated?

    Thread Starter articulatesound

    (@articulatesound)

    Hey, Ye I did indeed! made a test product with 10 stock in each variable. Worked perfectly fine with all plugins enabled until I turned the original theme I had back on

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @articulatesound

    Thanks for letting us know. There likely is an issue with that product in the database that your host could help with, but we’d suggest using the new product.

    Thread Starter articulatesound

    (@articulatesound)

    @johndcoy

    Sorry bit of confusion! The “new” product worked perfectly fine on the twenty seventeen theme, however when I change back to my spectra theme it doesn’t work again and is out of stock.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @articulatesound

    I am sure if you reach out to the theme author, they can take a closer look at why their theme is causing conflicts.

    Did you by chance import these products?

    Check this discussion out. Not sure if it relates but it’s worth a shot. Sounds eerily familiar to yours.

    StackOverflow

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Variable stock goes out of stock after 1 order’ is closed to new replies.

Tags