Variable subscription product will not sync

  • Resolved foodinilaura

    (@foodinilaura)


    2 years, 6 months ago

    Hi.
    I have previously successfully synced my variable subscription products to my facebook shop simply as part of the setting up process.
    However recently I have set up a new product and it will not sync despite following all the same steps as before. It is not appearing on Facebook shops and it says on the box on the right ‘If product is not simple, variable or variation it must have a price.’ However every variation has a price clearly marked, plus is set to sync and show!
    Not sure what I’m doing wrong..
    I have checked my site status and it’s not flagging any issues.
    Help would be appreciated, thanks!

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  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @foodinilaura

    Subscription products as well as Variable Subscriptions using the official WooCommerce Subscriptions plugin from WooCommerce.com syncs with Facebook as expected. Could you create a new product to determine if the problem is limited to that subscription product?

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