Variables (button play) – you closed without answer

  • Patryk

    (@patryktarachon)


    1 month, 3 weeks ago

    Hi. You left my previous thread unanswered by closing it.

    https://www.ads-software.com/support/topic/variables-button-play/

    I’ve been sitting on GTM since morning because your plugin randomly sends different triggers. Sometimes it’s play, sometimes pause (regardless of whether I want to play or pause the episode). In addition, one time there’s a different trigger under classes, and another under click link.

    With your plugin, it’s impossible to set Google Tag Manager to correctly retrieve data on how many people played the episode, how many paused, how many selected a specific episode, and how many stopped a given episode.

    If you can’t solve this problem, admit it, instead of closing the topic as if nothing had happened.

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter Patryk

    (@patryktarachon)

    Hi,

    I still have one thought – clicking “play” should trigger a different event than “pause”. In your plugin, even one button has several different triggers, displayed on different variables.

    Plugin Author Veda

    (@vedathemes)

    Hi there,

    Thanks for your patience.

    I again want to reiterate that, Podcast player buttons do not emit any events on there own. They are not designed for that. There only purpose is to play or pause an episode. As long as they are playing or pausing as intended by the user, they are working fine. The events fired are triggered by the browser while playing or pausing any audio file. I still say the method you are using is not designed to work.

      Thanks,

      Plugin Author Veda

      (@vedathemes)

      Hi @patryktarachon ,

      How should we proceed from here. How can I help you in this?

      Thanks,

      Thread Starter Patryk

      (@patryktarachon)

      I understand that you can’t set it up. So, with the current settings, it is only possible to collect data that someone has opened an episode. Without the possibility of examining a change to another or pausing?

      Plugin Author Veda

      (@vedathemes)

      In present setup, you can set a threshold time (0 seconds to any time). If any episode is played continuously minimum for that much time, it will be counted as a play. If someone switch to another episode, it will also counted provided it play for the threshold time.

      Thanks,

    Viewing 5 replies - 16 through 20 (of 20 total)
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