Variant products cannot be sync

Hi there,

Thanks for your question!

Simple products can be synchronized with facebook. but variant products cannot be after the last update

Can you please double check if your variable products don’t have validation issues? Here’s the list of validation issues.

Also, make sure to check another possible sync issue for variable products.

I hope that helps!

Let me know how it goes!

Hi,
Thanks for your answer.

I checked. There is nothing wrong.

I also reset the variant IDs and updated it again, still not working.

When I add a simple product, it is transferred immediately. But the system does not work in products with variations.

Hi @kubilayakkiz

That’s really odd!

I’d like to investigate further.

Please complete the following steps:

1. Make sure that debug log is enabled at the bottom of this screen: WP Admin > Marketing > Facebook for WooCommerce so any sync issue will be logged

2. Try to create a new variable product from scratch

3. Grab the log from here: WP Admin > WooCommerce > Status > Logs > Select – Log under drop-down (right side) > Click – View button

Look forward to your reply.

02-07-2022 @ 09:00:11 - Request
uri: https://graph.facebook.com/v11.0/catalog:939501750014089:d2NfcG9zdF9pZF8xMTU0/?fields=id,product_group{id}
timeout: 500

02-07-2022 @ 09:00:11 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id wc_post_id_1154","type":"OAuthException","code":100,"fbtrace_id":"AhiLgA1BxDJDqLCfo3xI0vD"}}

02-07-2022 @ 09:00:16 - Request
uri: https://graph.facebook.com/v11.0/catalog:939501750014089:d2NfcG9zdF9pZF8xMTU0/?fields=id,product_group{id}
timeout: 500

02-07-2022 @ 09:00:16 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id wc_post_id_1154","type":"OAuthException","code":100,"fbtrace_id":"Aqs0-tdAM0NbWM6ytTbBldf"}}

02-07-2022 @ 09:01:23 - Request
uri: https://graph.facebook.com/v11.0/catalog:939501750014089:VGVzdC0xLTFfMTE1NQ==/?fields=id,product_group{id}
timeout: 500

02-07-2022 @ 09:01:23 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id Test-1-1_1155","type":"OAuthException","code":100,"fbtrace_id":"AmVdjOAyijf0g8AStFyepV3"}}

02-07-2022 @ 09:01:23 - Request
uri: https://graph.facebook.com/v11.0/939501750014089/product_groups
body: Array
(
    [retailer_id] => Test-1_1154
    [variants] => Array
        (
            [0] => Array
                (
                    [product_field] => custom_data:renk
                    [label] => Renk
                    [options] => Array
                        (
                            [0] => Mavi
                            [1] => Sar?
                        )

                )

        )

)
timeout: 500
method: POST

02-07-2022 @ 09:01:23 - Response
code: 200
message: OK
body: {"id":"4790003064425102"}

02-07-2022 @ 09:01:24 - Request
method: POST
uri: https://graph.facebook.com/v11.0/939501750014089/items_batch
user-agent: WooCommerce-i?in-Facebook/2.6.9 (WooCommerce/6.1.1; WordPress/5.9)
body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"Test Product","description":"Test","image_link":"https:\/\/puckdiamond.com\/wp-content\/uploads\/2022\/01\/PZ00018600301Y-2.jpg","additional_image_link":[],"link":"https:\/\/puckdiamond.com\/magaza\/test-product\/?attribute_pa_renk=mavi","brand":"Puck Jewellery & Diamond","price":"350 TRY","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/2038-01-17T23:59+00:00","sale_price":"250 TRY","google_product_category":"196","item_group_id":"Test-1_1154","condition":"new","additional_variant_attribute":"renk:Mavi","id":"Test-1-1_1155"}},{"method":"UPDATE","data":{"title":"Test Product","description":"Test","image_link":"https:\/\/puckdiamond.com\/wp-content\/uploads\/2022\/01\/PZ00018600301Y-2.jpg","additional_image_link":[],"link":"https:\/\/puckdiamond.com\/magaza\/test-product\/?attribute_pa_renk=sari","brand":"Puck Jewellery & Diamond","price":"290 TRY","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/2038-01-17T23:59+00:00","sale_price":"150 TRY","google_product_category":"196","item_group_id":"Test-1_1154","condition":"new","additional_variant_attribute":"renk:Sar\u0131","id":"Test-1-2_1156"}}],"item_type":"PRODUCT_ITEM"}
duration: 0.02215s

02-07-2022 @ 09:01:24 - Response
code: 400
message: Bad Request
body: <!DOCTYPE html>
<html lang="en" id="facebook">
  <head>
    <title>Facebook | Error</title>
    <meta charset="utf-8">
    <meta http-equiv="cache-control" content="no-cache">
    <meta http-equiv="cache-control" content="no-store">
    <meta http-equiv="cache-control" content="max-age=0">
    <meta http-equiv="expires" content="-1">
    <meta http-equiv="pragma" content="no-cache">
    <meta name="robots" content="noindex,nofollow">
    <style>
      html, body {
        color: #141823;
        background-color: #e9eaed;
        font-family: Helvetica, Lucida Grande, Arial,
                     Tahoma, Verdana, sans-serif;
        margin: 0;
        padding: 0;
        text-align: center;
      }

      #header {
        height: 30px;
        padding-bottom: 10px;
        padding-top: 10px;
        text-align: center;
      }

      #icon {
        width: 30px;
      }

      h1 {
        font-size: 18px;
      }

      p {
        font-size: 13px;
      }

      #footer {
        border-top: 1px solid #ddd;
        color: #9197a3;
        font-size: 12px;
        padding: 5px 8px 6px 0;
      }
    </style>
  </head>
  <body>
    <div id="header">
      <a href="//www.facebook.com/">
        <img id="icon" src="//static.facebook.com/images/logos/facebook_2x.png" />
      </a>
    </div>
    <div id="core">
      <h1 id="sorry">Sorry, something went wrong.</h1>
      <p id="promise">
        We're working on it and we'll get it fixed as soon as we can.
      </p>
      <p id="back-link">
        <a id="back" href="//www.facebook.com/">Go Back</a>
      </p>
      <div id="footer">
        Facebook
        <span id="copyright">
          ? 2021
        </span>
        <span id="help-link">
          ·
          <a id="help" href="//www.facebook.com/help/">Help Center</a>
        </span>
      </div>
    </div>
    <script>
      document.getElementById('back').onclick = function() {
        if (history.length > 1) {
          history.back();
          return false;
        }
      };

      // Adjust the display based on the window size
      if (window.innerHeight < 80 || window.innerWidth < 80) {
        // Blank if window is too small
        document.body.style.display = 'none';
      };
      if (window.innerWidth < 200 || window.innerHeight < 150) {
        document.getElementById('back-link').style.display = 'none';
        document.getElementById('help-link').style.display = 'none';
      };
      if (window.innerWidth < 200) {
        document.getElementById('sorry').style.fontSize = '16px';
      };
      if (window.innerWidth < 150) {
        document.getElementById('promise').style.display = 'none';
      };
      if (window.innerHeight < 150) {
        document.getElementById('sorry').style.margin = '4px 0 0 0';
        document.getElementById('sorry').style.fontSize = '14px';
        document.getElementById('promise').style.display = 'none';
      };
    </script>
  </body>
</html>

02-07-2022 @ 09:01:25 - Request
method: GET
uri: https://graph.facebook.com/v11.0/4790003064425102/products?fields=id%2Cretailer_id&limit=1000
user-agent: WooCommerce-i?in-Facebook/2.6.9 (WooCommerce/6.1.1; WordPress/5.9)
body:
duration: 0.01865s

02-07-2022 @ 09:01:25 - Response
code: 400
message: Bad Request
body: <!DOCTYPE html>
<html lang="en" id="facebook">
  <head>
    <title>Facebook | Error</title>
    <meta charset="utf-8">
    <meta http-equiv="cache-control" content="no-cache">
    <meta http-equiv="cache-control" content="no-store">
    <meta http-equiv="cache-control" content="max-age=0">
    <meta http-equiv="expires" content="-1">
    <meta http-equiv="pragma" content="no-cache">
    <meta name="robots" content="noindex,nofollow">
    <style>
      html, body {
        color: #141823;
        background-color: #e9eaed;
        font-family: Helvetica, Lucida Grande, Arial,
                     Tahoma, Verdana, sans-serif;
        margin: 0;
        padding: 0;
        text-align: center;
      }

      #header {
        height: 30px;
        padding-bottom: 10px;
        padding-top: 10px;
        text-align: center;
      }

      #icon {
        width: 30px;
      }

      h1 {
        font-size: 18px;
      }

      p {
        font-size: 13px;
      }

      #footer {
        border-top: 1px solid #ddd;
        color: #9197a3;
        font-size: 12px;
        padding: 5px 8px 6px 0;
      }
    </style>
  </head>
  <body>
    <div id="header">
      <a href="//www.facebook.com/">
        <img id="icon" src="//static.facebook.com/images/logos/facebook_2x.png" />
      </a>
    </div>
    <div id="core">
      <h1 id="sorry">Sorry, something went wrong.</h1>
      <p id="promise">
        We're working on it and we'll get it fixed as soon as we can.
      </p>
      <p id="back-link">
        <a id="back" href="//www.facebook.com/">Go Back</a>
      </p>
      <div id="footer">
        Facebook
        <span id="copyright">
          ? 2021
        </span>
        <span id="help-link">
          ·
          <a id="help" href="//www.facebook.com/help/">Help Center</a>
        </span>
      </div>
    </div>
    <script>
      document.getElementById('back').onclick = function() {
        if (history.length > 1) {
          history.back();
          return false;
        }
      };

      // Adjust the display based on the window size
      if (window.innerHeight < 80 || window.innerWidth < 80) {
        // Blank if window is too small
        document.body.style.display = 'none';
      };
      if (window.innerWidth < 200 || window.innerHeight < 150) {
        document.getElementById('back-link').style.display = 'none';
        document.getElementById('help-link').style.display = 'none';
      };
      if (window.innerWidth < 200) {
        document.getElementById('sorry').style.fontSize = '16px';
      };
      if (window.innerWidth < 150) {
        document.getElementById('promise').style.display = 'none';
      };
      if (window.innerHeight < 150) {
        document.getElementById('sorry').style.margin = '4px 0 0 0';
        document.getElementById('sorry').style.fontSize = '14px';
        document.getElementById('promise').style.display = 'none';
      };
    </script>
  </body>
</html>

Hi there,

Thanks for getting back to us.

Upon checking the log, you have provided, I can see this issue is coming due to the following error:

Sorry, something went wrong.
We’re working on it and we’ll get it fixed as soon as we can.

I need some more information to see what exactly is going wrong. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Let me know how it goes!

Best,

### WordPress Environment ###

WordPress address (URL): https://puckdiamond.com
Site address (URL): https://puckdiamond.com
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: tr_TR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Toplam veritaban? boyutu: 10.83MB
Veritaban? veri boyutu: 8.09MB
Veritaban? indis boyutu: 2.74MB
wp_woocommerce_sessions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_api_keys: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_woocommerce_order_items: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_tax_rates: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_shipping_zones: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_woocommerce_payment_tokens: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_log: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_actions: Veriler: 0.28 MB + Dizin: 0.42 MB + Motor InnoDB
wp_actionscheduler_claims: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_groups: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_logs: Veriler: 0.23 MB + Dizin: 0.19 MB + Motor InnoDB
wp_aioseo_cache: Veriler: 0.08 MB + Dizin: 0.03 MB + Motor InnoDB
wp_aioseo_notifications: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_aioseo_posts: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_commentmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_comments: Veriler: 0.02 MB + Dizin: 0.09 MB + Motor InnoDB
wp_links: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_litespeed_url: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_litespeed_url_file: Veriler: 0.02 MB + Dizin: 0.08 MB + Motor InnoDB
wp_options: Veriler: 2.52 MB + Dizin: 0.13 MB + Motor InnoDB
wp_postmeta: Veriler: 1.52 MB + Dizin: 0.31 MB + Motor InnoDB
wp_posts: Veriler: 0.25 MB + Dizin: 0.06 MB + Motor InnoDB
wp_revslider_css: Veriler: 0.13 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_css_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_layer_animations: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_navigations: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_navigations_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_sliders: Veriler: 0.09 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_sliders_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_slides: Veriler: 1.50 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_slides_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_static_slides: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_static_slides_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_termmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_terms: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_term_relationships: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_term_taxonomy: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_usermeta: Veriler: 0.05 MB + Dizin: 0.03 MB + Motor InnoDB
wp_users: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_wc_admin_notes: Veriler: 0.06 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_admin_note_actions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_category_lookup: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_customer_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_download_log: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_order_coupon_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_order_product_lookup: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_wc_order_stats: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_wc_order_tax_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_product_meta_lookup: Veriler: 0.02 MB + Dizin: 0.09 MB + Motor InnoDB
wp_wc_rate_limits: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_reserved_stock: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_tax_rate_classes: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_webhooks: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wpforms_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_yith_wcwl: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_yith_wcwl_lists: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_yoast_indexable: Veriler: 0.20 MB + Dizin: 0.09 MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_yoast_migrations: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_yoast_primary_term: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_yoast_seo_links: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB

### Post Type Counts ###

apus_footer: 1
apus_megamenu: 2
apus_testimonial: 3
attachment: 161
custom_css: 1
mc4wp-form: 1
nav_menu_item: 38
page: 16
post: 10
product: 35
product_variation: 45
pys_event: 2
revision: 21
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

Apus Framework: (Team ApusTheme) – 2.1
CMB2: (CMB2 team) – 2.9.0
Contact Form 7: (Takayuki Miyoshi) – 5.5.4
WooCommerce i?in Facebook: (Facebook) – 2.6.9
WPBakery Page Builder: (Michael M - WPBakery.com) – 6.5.0
Maintenance: (WebFactory Ltd) – 4.05
Slider Revolution: (ThemePunch) – 6.2.23
WooCommerce Pay with Credit Card: (Shopier) – 1.0.8
WooCommerce: (Automattic) – 6.1.1
WP Mail SMTP: (WPForms) – 3.2.1

### Inactive Plugins (4) ###

LiteSpeed Cache: (LiteSpeed Technologies) – 4.4.7
Loco Translate: (Tim Whitlock) – 2.5.8
Return Refund and Exchange for WooCommerce: (MakeWebBetter) – 3.1.3
Yoast SEO: (Team Yoast) – 18.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: TRY (?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Ma?aza giri? sayfas?: #60 - /magaza/
Sepet sayfas?: #62 - /sepet-2/
?deme sayfas?: #64 - /odeme-2/
Hesab?m sayfas?: #67 - /hesabim-2/
?artlar ve ko?ullar: #913 - /mesafeli-satis-sozlesmesi/

### Theme ###

Name: Famita
Version: 1.28
Author URL: https://apusthemes.com/
Child Theme: ? – WooCommerce'i kendinizin olu?turmad??? ana bir temada düzenliyorsan?z
yard?mc? bir tema kullanman?z? ?neririz. Bkz.: Nas?l yard?mc? tema olu?turulur?

WooCommerce Support: ?

### Templates ###

Overrides: famita/woocommerce/archive-product.php
famita/woocommerce/cart/cart.php
famita/woocommerce/cart/cross-sells.php
famita/woocommerce/cart/mini-cart.php 3.7.0 sürümü güncel de?il. ?ekirdek sürüm: 5.2.0
famita/woocommerce/cart/proceed-to-checkout-button.php
famita/woocommerce/checkout/form-billing.php
famita/woocommerce/checkout/form-checkout.php
famita/woocommerce/checkout/form-shipping.php
famita/woocommerce/checkout/payment.php
famita/woocommerce/checkout/thankyou.php
famita/woocommerce/content-product.php
famita/woocommerce/content-single-product.php
famita/woocommerce/content-widget-product.php
famita/woocommerce/global/breadcrumb.php
famita/woocommerce/loop/add-to-cart.php
famita/woocommerce/loop/loop-end.php
famita/woocommerce/loop/loop-start.php
famita/woocommerce/loop/orderby.php
famita/woocommerce/loop/pagination.php
famita/woocommerce/loop/rating.php
famita/woocommerce/myaccount/form-add-payment-method.php
famita/woocommerce/myaccount/form-edit-account.php
famita/woocommerce/myaccount/form-login.php
famita/woocommerce/myaccount/form-lost-password.php
famita/woocommerce/myaccount/my-address.php
famita/woocommerce/myaccount/my-orders.php
famita/woocommerce/single-product/meta.php
famita/woocommerce/single-product/product-image.php
famita/woocommerce/single-product/product-thumbnails.php
famita/woocommerce/single-product/rating.php
famita/woocommerce/single-product/related.php
famita/woocommerce/single-product/review.php
famita/woocommerce/single-product/tabs/additional-information.php
famita/woocommerce/single-product/tabs/description.php
famita/woocommerce/single-product/tabs/tabs.php
famita/woocommerce/single-product/up-sells.php
famita/woocommerce/single-product-reviews.php
famita/woocommerce/single-product.php
famita/woocommerce/content-product_cat.php 2.6.1 sürümü güncel de?il. ?ekirdek sürüm: 4.7.0

Outdated Templates: ?
					
					
						Nas?l güncelle?tirilece?ini ??renin

### Action Scheduler ###

Tamamla: 884
Oldest: 2022-01-21 12:41:20 +0000
Newest: 2022-02-07 13:11:14 +0000

Ba?ar?s?z: 1
Oldest: 2022-02-04 05:30:14 +0000
Newest: 2022-02-04 05:30:14 +0000

Bekleyen: 5
Oldest: 2022-02-07 13:52:22 +0000
Newest: 2022-02-08 11:37:31 +0000

### Status report information ###

Generated at: 2022-02-07 16:52:26 +03:00

• This reply was modified 3 years ago by kubilayakkiz.

Hi,
can you please help us?

### WordPress Environment ###

WordPress address (URL): https://puckdiamond.com
Site address (URL): https://puckdiamond.com
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: tr_TR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Toplam veritaban? boyutu: 11.09MB
Veritaban? veri boyutu: 8.07MB
Veritaban? indis boyutu: 3.02MB
wp_woocommerce_sessions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_api_keys: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_woocommerce_order_items: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_tax_rates: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_shipping_zones: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_woocommerce_payment_tokens: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_woocommerce_log: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_actions: Veriler: 0.28 MB + Dizin: 0.44 MB + Motor InnoDB
wp_actionscheduler_claims: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_groups: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_actionscheduler_logs: Veriler: 0.23 MB + Dizin: 0.19 MB + Motor InnoDB
wp_aioseo_cache: Veriler: 0.08 MB + Dizin: 0.03 MB + Motor InnoDB
wp_aioseo_notifications: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_aioseo_posts: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_commentmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_comments: Veriler: 0.02 MB + Dizin: 0.09 MB + Motor InnoDB
wp_links: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_litespeed_url: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_litespeed_url_file: Veriler: 0.02 MB + Dizin: 0.08 MB + Motor InnoDB
wp_options: Veriler: 2.50 MB + Dizin: 0.16 MB + Motor InnoDB
wp_postmeta: Veriler: 1.52 MB + Dizin: 0.50 MB + Motor InnoDB
wp_posts: Veriler: 0.25 MB + Dizin: 0.06 MB + Motor InnoDB
wp_revslider_css: Veriler: 0.13 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_css_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_layer_animations: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_navigations: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_navigations_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_sliders: Veriler: 0.09 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_sliders_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_slides: Veriler: 1.50 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_slides_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_static_slides: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_revslider_static_slides_bkp: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_termmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_terms: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_term_relationships: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_term_taxonomy: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_usermeta: Veriler: 0.05 MB + Dizin: 0.03 MB + Motor InnoDB
wp_users: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_wc_admin_notes: Veriler: 0.06 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_admin_note_actions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_category_lookup: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_customer_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_download_log: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_order_coupon_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_order_product_lookup: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
wp_wc_order_stats: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_wc_order_tax_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_wc_product_meta_lookup: Veriler: 0.02 MB + Dizin: 0.09 MB + Motor InnoDB
wp_wc_rate_limits: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_reserved_stock: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wc_tax_rate_classes: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wc_webhooks: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_wpforms_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
wp_yith_wcwl: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_yith_wcwl_lists: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_yoast_indexable: Veriler: 0.20 MB + Dizin: 0.13 MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB
wp_yoast_migrations: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
wp_yoast_primary_term: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
wp_yoast_seo_links: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB

### Post Type Counts ###

apus_footer: 1
apus_megamenu: 2
apus_testimonial: 3
attachment: 161
custom_css: 1
mc4wp-form: 1
nav_menu_item: 38
page: 16
post: 10
product: 37
product_variation: 47
pys_event: 2
revision: 21
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

Apus Framework: (Team ApusTheme) – 2.1
CMB2: (CMB2 team) – 2.9.0
Contact Form 7: (Takayuki Miyoshi) – 5.5.4
WooCommerce i?in Facebook: (Facebook) – 2.6.9
WPBakery Page Builder: (Michael M - WPBakery.com) – 6.5.0
LiteSpeed Cache: (LiteSpeed Technologies) – 4.4.7
Slider Revolution: (ThemePunch) – 6.2.23
WooCommerce Pay with Credit Card: (Shopier) – 1.0.8
WooCommerce: (Automattic) – 6.2.0
Yoast SEO: (Yoast ekibi) – 18.1
WP Mail SMTP: (WPForms) – 3.2.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: TRY (?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Ma?aza giri? sayfas?: #60 - /magaza/
Sepet sayfas?: #62 - /sepet-2/
?deme sayfas?: #64 - /odeme-2/
Hesab?m sayfas?: #67 - /hesabim-2/
?artlar ve ko?ullar: #913 - /mesafeli-satis-sozlesmesi/

### Theme ###

Name: Famita
Version: 1.28
Author URL: https://apusthemes.com/
Child Theme: ? – WooCommerce'i kendinizin olu?turmad??? ana bir temada düzenliyorsan?z
yard?mc? bir tema kullanman?z? ?neririz. Bkz.: Nas?l yard?mc? tema olu?turulur?

WooCommerce Support: ?

### Templates ###

Overrides: famita/woocommerce/archive-product.php
famita/woocommerce/cart/cart.php
famita/woocommerce/cart/cross-sells.php
famita/woocommerce/cart/mini-cart.php
famita/woocommerce/cart/proceed-to-checkout-button.php
famita/woocommerce/checkout/form-billing.php
famita/woocommerce/checkout/form-checkout.php
famita/woocommerce/checkout/form-shipping.php
famita/woocommerce/checkout/payment.php
famita/woocommerce/checkout/thankyou.php
famita/woocommerce/content-product.php
famita/woocommerce/content-single-product.php
famita/woocommerce/content-widget-product.php
famita/woocommerce/global/breadcrumb.php
famita/woocommerce/loop/add-to-cart.php
famita/woocommerce/loop/loop-end.php
famita/woocommerce/loop/loop-start.php
famita/woocommerce/loop/orderby.php
famita/woocommerce/loop/pagination.php
famita/woocommerce/loop/rating.php
famita/woocommerce/myaccount/form-add-payment-method.php
famita/woocommerce/myaccount/form-edit-account.php
famita/woocommerce/myaccount/form-login.php
famita/woocommerce/myaccount/form-lost-password.php
famita/woocommerce/myaccount/my-address.php
famita/woocommerce/myaccount/my-orders.php
famita/woocommerce/single-product/meta.php
famita/woocommerce/single-product/product-image.php
famita/woocommerce/single-product/product-thumbnails.php
famita/woocommerce/single-product/rating.php
famita/woocommerce/single-product/related.php
famita/woocommerce/single-product/review.php
famita/woocommerce/single-product/tabs/additional-information.php
famita/woocommerce/single-product/tabs/description.php
famita/woocommerce/single-product/tabs/tabs.php
famita/woocommerce/single-product/up-sells.php
famita/woocommerce/single-product-reviews.php
famita/woocommerce/single-product.php
famita/woocommerce/content-product_cat.php

### Action Scheduler ###

Tamamla: 913
Oldest: 2022-01-21 12:41:20 +0000
Newest: 2022-02-09 06:02:25 +0000

Ba?ar?s?z: 1
Oldest: 2022-02-04 05:30:14 +0000
Newest: 2022-02-04 05:30:14 +0000

Bekleyen: 6
Oldest: -0001-11-30 00:00:00 +0000
Newest: 2022-02-15 06:35:09 +0000

### Status report information ###

Generated at: 2022-02-09 09:03:09 +03:00

• This reply was modified 3 years ago by kubilayakkiz.

Hi @kubilayakkiz!

Thank you for the provided details.

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Facebook for WooCommerce
• Try synchronizing the products

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how this goes!

Thank you