Variant products cannot be sync
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Hi,
simple products can be synchronized with facebook. but variant products cannot be after the last update. Could you help?
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Hi there,
Thanks for your question!
Simple products can be synchronized with facebook. but variant products cannot be after the last update
Can you please double check if your variable products don’t have validation issues? Here’s the list of validation issues.
Also, make sure to check another possible sync issue for variable products.
I hope that helps!
Let me know how it goes!
Hi,
Thanks for your answer.I checked. There is nothing wrong.
I also reset the variant IDs and updated it again, still not working.
When I add a simple product, it is transferred immediately. But the system does not work in products with variations.
That’s really odd!
I’d like to investigate further.
Please complete the following steps:
1. Make sure that debug log is enabled at the bottom of this screen: WP Admin > Marketing > Facebook for WooCommerce so any sync issue will be logged
2. Try to create a new variable product from scratch
3. Grab the log from here: WP Admin > WooCommerce > Status > Logs > Select – Log under drop-down (right side) > Click – View button
Look forward to your reply.
02-07-2022 @ 09:00:11 - Request uri: https://graph.facebook.com/v11.0/catalog:939501750014089:d2NfcG9zdF9pZF8xMTU0/?fields=id,product_group{id} timeout: 500 02-07-2022 @ 09:00:11 - Response code: 400 message: Bad Request body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id wc_post_id_1154","type":"OAuthException","code":100,"fbtrace_id":"AhiLgA1BxDJDqLCfo3xI0vD"}} 02-07-2022 @ 09:00:16 - Request uri: https://graph.facebook.com/v11.0/catalog:939501750014089:d2NfcG9zdF9pZF8xMTU0/?fields=id,product_group{id} timeout: 500 02-07-2022 @ 09:00:16 - Response code: 400 message: Bad Request body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id wc_post_id_1154","type":"OAuthException","code":100,"fbtrace_id":"Aqs0-tdAM0NbWM6ytTbBldf"}} 02-07-2022 @ 09:01:23 - Request uri: https://graph.facebook.com/v11.0/catalog:939501750014089:VGVzdC0xLTFfMTE1NQ==/?fields=id,product_group{id} timeout: 500 02-07-2022 @ 09:01:23 - Response code: 400 message: Bad Request body: {"error":{"message":"(#100) Could not find Product Item for catalog id 939501750014089, retailer id Test-1-1_1155","type":"OAuthException","code":100,"fbtrace_id":"AmVdjOAyijf0g8AStFyepV3"}} 02-07-2022 @ 09:01:23 - Request uri: https://graph.facebook.com/v11.0/939501750014089/product_groups body: Array ( [retailer_id] => Test-1_1154 [variants] => Array ( [0] => Array ( [product_field] => custom_data:renk [label] => Renk [options] => Array ( [0] => Mavi [1] => Sar? ) ) ) ) timeout: 500 method: POST 02-07-2022 @ 09:01:23 - Response code: 200 message: OK body: {"id":"4790003064425102"} 02-07-2022 @ 09:01:24 - Request method: POST uri: https://graph.facebook.com/v11.0/939501750014089/items_batch user-agent: WooCommerce-i?in-Facebook/2.6.9 (WooCommerce/6.1.1; WordPress/5.9) body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"Test Product","description":"Test","image_link":"https:\/\/puckdiamond.com\/wp-content\/uploads\/2022\/01\/PZ00018600301Y-2.jpg","additional_image_link":[],"link":"https:\/\/puckdiamond.com\/magaza\/test-product\/?attribute_pa_renk=mavi","brand":"Puck Jewellery & Diamond","price":"350 TRY","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/2038-01-17T23:59+00:00","sale_price":"250 TRY","google_product_category":"196","item_group_id":"Test-1_1154","condition":"new","additional_variant_attribute":"renk:Mavi","id":"Test-1-1_1155"}},{"method":"UPDATE","data":{"title":"Test Product","description":"Test","image_link":"https:\/\/puckdiamond.com\/wp-content\/uploads\/2022\/01\/PZ00018600301Y-2.jpg","additional_image_link":[],"link":"https:\/\/puckdiamond.com\/magaza\/test-product\/?attribute_pa_renk=sari","brand":"Puck Jewellery & Diamond","price":"290 TRY","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/2038-01-17T23:59+00:00","sale_price":"150 TRY","google_product_category":"196","item_group_id":"Test-1_1154","condition":"new","additional_variant_attribute":"renk:Sar\u0131","id":"Test-1-2_1156"}}],"item_type":"PRODUCT_ITEM"} duration: 0.02215s 02-07-2022 @ 09:01:24 - Response code: 400 message: Bad Request body: <!DOCTYPE html> <html lang="en" id="facebook"> <head> <title>Facebook | Error</title> <meta charset="utf-8"> <meta http-equiv="cache-control" content="no-cache"> <meta http-equiv="cache-control" content="no-store"> <meta http-equiv="cache-control" content="max-age=0"> <meta http-equiv="expires" content="-1"> <meta http-equiv="pragma" content="no-cache"> <meta name="robots" content="noindex,nofollow"> <style> html, body { color: #141823; background-color: #e9eaed; font-family: Helvetica, Lucida Grande, Arial, Tahoma, Verdana, sans-serif; margin: 0; padding: 0; text-align: center; } #header { height: 30px; padding-bottom: 10px; padding-top: 10px; text-align: center; } #icon { width: 30px; } h1 { font-size: 18px; } p { font-size: 13px; } #footer { border-top: 1px solid #ddd; color: #9197a3; font-size: 12px; padding: 5px 8px 6px 0; } </style> </head> <body> <div id="header"> <a href="//www.facebook.com/"> <img id="icon" src="//static.facebook.com/images/logos/facebook_2x.png" /> </a> </div> <div id="core"> <h1 id="sorry">Sorry, something went wrong.</h1> <p id="promise"> We're working on it and we'll get it fixed as soon as we can. </p> <p id="back-link"> <a id="back" href="//www.facebook.com/">Go Back</a> </p> <div id="footer"> Facebook <span id="copyright"> ? 2021 </span> <span id="help-link"> · <a id="help" href="//www.facebook.com/help/">Help Center</a> </span> </div> </div> <script> document.getElementById('back').onclick = function() { if (history.length > 1) { history.back(); return false; } }; // Adjust the display based on the window size if (window.innerHeight < 80 || window.innerWidth < 80) { // Blank if window is too small document.body.style.display = 'none'; }; if (window.innerWidth < 200 || window.innerHeight < 150) { document.getElementById('back-link').style.display = 'none'; document.getElementById('help-link').style.display = 'none'; }; if (window.innerWidth < 200) { document.getElementById('sorry').style.fontSize = '16px'; }; if (window.innerWidth < 150) { document.getElementById('promise').style.display = 'none'; }; if (window.innerHeight < 150) { document.getElementById('sorry').style.margin = '4px 0 0 0'; document.getElementById('sorry').style.fontSize = '14px'; document.getElementById('promise').style.display = 'none'; }; </script> </body> </html> 02-07-2022 @ 09:01:25 - Request method: GET uri: https://graph.facebook.com/v11.0/4790003064425102/products?fields=id%2Cretailer_id&limit=1000 user-agent: WooCommerce-i?in-Facebook/2.6.9 (WooCommerce/6.1.1; WordPress/5.9) body: duration: 0.01865s 02-07-2022 @ 09:01:25 - Response code: 400 message: Bad Request body: <!DOCTYPE html> <html lang="en" id="facebook"> <head> <title>Facebook | Error</title> <meta charset="utf-8"> <meta http-equiv="cache-control" content="no-cache"> <meta http-equiv="cache-control" content="no-store"> <meta http-equiv="cache-control" content="max-age=0"> <meta http-equiv="expires" content="-1"> <meta http-equiv="pragma" content="no-cache"> <meta name="robots" content="noindex,nofollow"> <style> html, body { color: #141823; background-color: #e9eaed; font-family: Helvetica, Lucida Grande, Arial, Tahoma, Verdana, sans-serif; margin: 0; padding: 0; text-align: center; } #header { height: 30px; padding-bottom: 10px; padding-top: 10px; text-align: center; } #icon { width: 30px; } h1 { font-size: 18px; } p { font-size: 13px; } #footer { border-top: 1px solid #ddd; color: #9197a3; font-size: 12px; padding: 5px 8px 6px 0; } </style> </head> <body> <div id="header"> <a href="//www.facebook.com/"> <img id="icon" src="//static.facebook.com/images/logos/facebook_2x.png" /> </a> </div> <div id="core"> <h1 id="sorry">Sorry, something went wrong.</h1> <p id="promise"> We're working on it and we'll get it fixed as soon as we can. </p> <p id="back-link"> <a id="back" href="//www.facebook.com/">Go Back</a> </p> <div id="footer"> Facebook <span id="copyright"> ? 2021 </span> <span id="help-link"> · <a id="help" href="//www.facebook.com/help/">Help Center</a> </span> </div> </div> <script> document.getElementById('back').onclick = function() { if (history.length > 1) { history.back(); return false; } }; // Adjust the display based on the window size if (window.innerHeight < 80 || window.innerWidth < 80) { // Blank if window is too small document.body.style.display = 'none'; }; if (window.innerWidth < 200 || window.innerHeight < 150) { document.getElementById('back-link').style.display = 'none'; document.getElementById('help-link').style.display = 'none'; }; if (window.innerWidth < 200) { document.getElementById('sorry').style.fontSize = '16px'; }; if (window.innerWidth < 150) { document.getElementById('promise').style.display = 'none'; }; if (window.innerHeight < 150) { document.getElementById('sorry').style.margin = '4px 0 0 0'; document.getElementById('sorry').style.fontSize = '14px'; document.getElementById('promise').style.display = 'none'; }; </script> </body> </html>
Hi there,
Thanks for getting back to us.
Upon checking the log, you have provided, I can see this issue is coming due to the following error:
Sorry, something went wrong.
We’re working on it and we’ll get it fixed as soon as we can.I need some more information to see what exactly is going wrong. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Let me know how it goes!
Best,
### WordPress Environment ### WordPress address (URL): https://puckdiamond.com Site address (URL): https://puckdiamond.com WC Version: 6.1.1 REST API Version: ? 6.1.1 WC Blocks Version: ? 6.5.2 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.0.3 Log Directory Writable: ? WP Version: 5.9 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: tr_TR External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.26 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Nas?l güncelle?tirilece?ini ??renin ### Action Scheduler ### Tamamla: 884 Oldest: 2022-01-21 12:41:20 +0000 Newest: 2022-02-07 13:11:14 +0000 Ba?ar?s?z: 1 Oldest: 2022-02-04 05:30:14 +0000 Newest: 2022-02-04 05:30:14 +0000 Bekleyen: 5 Oldest: 2022-02-07 13:52:22 +0000 Newest: 2022-02-08 11:37:31 +0000 ### Status report information ### Generated at: 2022-02-07 16:52:26 +03:00
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This reply was modified 3 years ago by
kubilayakkiz.
Hi,
can you please help us?### WordPress Environment ### WordPress address (URL): https://puckdiamond.com Site address (URL): https://puckdiamond.com WC Version: 6.2.0 REST API Version: ? 6.2.0 WC Blocks Version: ? 6.7.3 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.1.0 Log Directory Writable: ? WP Version: 5.9 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: tr_TR External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.26 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.2.0 WC Database Prefix: wp_ Toplam veritaban? boyutu: 11.09MB Veritaban? veri boyutu: 8.07MB Veritaban? indis boyutu: 3.02MB wp_woocommerce_sessions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_woocommerce_api_keys: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB wp_woocommerce_order_items: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_woocommerce_order_itemmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_woocommerce_tax_rates: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_woocommerce_shipping_zones: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB 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wp_wc_order_coupon_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_wc_order_product_lookup: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB wp_wc_order_stats: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB wp_wc_order_tax_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_wc_product_meta_lookup: Veriler: 0.02 MB + Dizin: 0.09 MB + Motor InnoDB wp_wc_rate_limits: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_wc_reserved_stock: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp_wc_tax_rate_classes: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_wc_webhooks: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_wpforms_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp_wpmailsmtp_debug_events: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp_wpmailsmtp_tasks_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp_yith_wcwl: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_yith_wcwl_lists: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_yoast_indexable: Veriler: 0.20 MB + Dizin: 0.13 MB + Motor InnoDB wp_yoast_indexable_hierarchy: Veriler: 0.02 MB + Dizin: 0.05 MB + Motor InnoDB wp_yoast_migrations: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp_yoast_primary_term: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB wp_yoast_seo_links: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB ### Post Type Counts ### apus_footer: 1 apus_megamenu: 2 apus_testimonial: 3 attachment: 161 custom_css: 1 mc4wp-form: 1 nav_menu_item: 38 page: 16 post: 10 product: 37 product_variation: 47 pys_event: 2 revision: 21 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (11) ### Apus Framework: (Team ApusTheme) – 2.1 CMB2: (CMB2 team) – 2.9.0 Contact Form 7: (Takayuki Miyoshi) – 5.5.4 WooCommerce i?in Facebook: (Facebook) – 2.6.9 WPBakery Page Builder: (Michael M - WPBakery.com) – 6.5.0 LiteSpeed Cache: (LiteSpeed Technologies) – 4.4.7 Slider Revolution: (ThemePunch) – 6.2.23 WooCommerce Pay with Credit Card: (Shopier) – 1.0.8 WooCommerce: (Automattic) – 6.2.0 Yoast SEO: (Yoast ekibi) – 18.1 WP Mail SMTP: (WPForms) – 3.2.1 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ? Force SSL: – Currency: TRY (?) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Ma?aza giri? sayfas?: #60 - /magaza/ Sepet sayfas?: #62 - /sepet-2/ ?deme sayfas?: #64 - /odeme-2/ Hesab?m sayfas?: #67 - /hesabim-2/ ?artlar ve ko?ullar: #913 - /mesafeli-satis-sozlesmesi/ ### Theme ### Name: Famita Version: 1.28 Author URL: https://apusthemes.com/ Child Theme: ? – WooCommerce'i kendinizin olu?turmad??? ana bir temada düzenliyorsan?z yard?mc? bir tema kullanman?z? ?neririz. Bkz.: Nas?l yard?mc? tema olu?turulur? WooCommerce Support: ? ### Templates ### Overrides: famita/woocommerce/archive-product.php famita/woocommerce/cart/cart.php famita/woocommerce/cart/cross-sells.php famita/woocommerce/cart/mini-cart.php famita/woocommerce/cart/proceed-to-checkout-button.php famita/woocommerce/checkout/form-billing.php famita/woocommerce/checkout/form-checkout.php famita/woocommerce/checkout/form-shipping.php famita/woocommerce/checkout/payment.php famita/woocommerce/checkout/thankyou.php famita/woocommerce/content-product.php famita/woocommerce/content-single-product.php famita/woocommerce/content-widget-product.php famita/woocommerce/global/breadcrumb.php famita/woocommerce/loop/add-to-cart.php famita/woocommerce/loop/loop-end.php famita/woocommerce/loop/loop-start.php famita/woocommerce/loop/orderby.php famita/woocommerce/loop/pagination.php famita/woocommerce/loop/rating.php famita/woocommerce/myaccount/form-add-payment-method.php famita/woocommerce/myaccount/form-edit-account.php famita/woocommerce/myaccount/form-login.php famita/woocommerce/myaccount/form-lost-password.php famita/woocommerce/myaccount/my-address.php famita/woocommerce/myaccount/my-orders.php famita/woocommerce/single-product/meta.php famita/woocommerce/single-product/product-image.php famita/woocommerce/single-product/product-thumbnails.php famita/woocommerce/single-product/rating.php famita/woocommerce/single-product/related.php famita/woocommerce/single-product/review.php famita/woocommerce/single-product/tabs/additional-information.php famita/woocommerce/single-product/tabs/description.php famita/woocommerce/single-product/tabs/tabs.php famita/woocommerce/single-product/up-sells.php famita/woocommerce/single-product-reviews.php famita/woocommerce/single-product.php famita/woocommerce/content-product_cat.php ### Action Scheduler ### Tamamla: 913 Oldest: 2022-01-21 12:41:20 +0000 Newest: 2022-02-09 06:02:25 +0000 Ba?ar?s?z: 1 Oldest: 2022-02-04 05:30:14 +0000 Newest: 2022-02-04 05:30:14 +0000 Bekleyen: 6 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2022-02-15 06:35:09 +0000 ### Status report information ### Generated at: 2022-02-09 09:03:09 +03:00
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This reply was modified 3 years ago by
kubilayakkiz.
Hi @kubilayakkiz!
Thank you for the provided details.
This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and Facebook for WooCommerce
- Try synchronizing the products
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Let us know how this goes!
Thank you
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This reply was modified 3 years ago by
- The topic ‘Variant products cannot be sync’ is closed to new replies.