• This is a new site for displaying/selling tile. It is under construction. Your plugin has been very useful for my client.

    Everything is fine on the Variation Swatches Plugin as long as we only use 1 attribute. The problem is when using multiple attributes such as Color and Texture.

    What happens on the front end is this:
    You choose a color. You then choose a texture such as Matte or Semi-Polished. The variation photo appears. Works perfect.

    However, on the next click to choose a different color, the variation image does not show up. It reverts to the original product image.

    Then, if you choose a color again, the variation image DOES show up.

    So, on every other click, even if you clicked on a different color choice, it’s as if the plugin is clearing ALL choices. That’s what I think is happening. I understand that if you click on the same attribute again/twice it gets cleared. But my variation image results seem to be getting cleared when I click on a totally different color. With the link provided, this is best seen when you choose the Semi-Polished option. As you click different colors, you’ll see the semi-polished photo come and go. It should always stay the same photo because all of the Semi-Polished variations have that photo defined.

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @justinmatley,

    Could you record me your issue using tool like this? https://www.useloom.com
    It helps me to quickly figure out issue and squash it with immediately.

    Thank you

    Thread Starter AKSYS SEO & Web Design

    (@justinmatley)

    I discovered the problem. You cannot have the exact same image/file set for multiple variations. Most people wouldn’t do that, but it’s a necessity if at the moment you don’t have different images. We still want our customer to know the options are there even if they keep seeing the same variation photo.

    I made a video. Hope it helps.

    Near the end you’ll see that for Color Attributes (type = Color) the color picker is not showing up. That is a different issue.

    Hi @justinmatley,

    Thanks for reaching us.

    Could you confirm your theme name. We’ll check it on our local. If it’s possible open a ticket here: getwooplugins.com/new-ticket/ we’ll take a look closely.

    Thank You

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Variation Image Reverts to Product Image on Every Other Click’ is closed to new replies.