• Resolved Dhruvin

    (@dhruvin)


    Hi team,

    After a recent update, the swatches are not clickable and remain disabled.

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @dhruvin,

    Thanks for sharing the page URL, I have tried to replicate the issue but I can select the variations, please refer to this screen recording.

    Could you please check and confirm if you are able to select swatches?

    Thread Starter Dhruvin

    (@dhruvin)

    Hello @bhshravankumar

    When I enable this option: https://prnt.sc/7IkIeN5dYoa4 the variations are getting disabled.

    I do not have any stock quantity set for these variations and the parent product.

    Best Regards,
    Dhruvin Shah

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @dhruvin,

    Thanks for writing back.

    When you enable the option ‘Disable out of stock’ product swatches are disabled, this is expected behavior.

    Thread Starter Dhruvin

    (@dhruvin)

    Despite products not being Out of Stock?

    The products are available. As you can see you will be able to select the variations and add to cart but its just that when I enable that option it is not available for selection.

    Best Regards,
    Dhruvin Shah

    Plugin Support Aamir

    (@aamiribsf)

    Hello @dhruvin,

    Thanks for writing back.

    I tried to replicate the issue on my end. But it’s working fine for me. The option only Blur out the out-of-stock variation for me.

    Can you please open a Ticket in the support forum so we can try to replicate the issue on your site and help you accordingly ASAP?

    I would request you share the short video with the steps to replicate the issue with the ticket with our support team. It will help to understand the issue and provide a solution to it.

    Kind Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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