Variations Endless Wheel

  • Resolved chumidor

    (@chumidor)


    3 years, 9 months ago

    I updated both WordPress and Woocommerce to their newest versions. I duplicated an item and went to change some info on the variation and it just sat there with the wheel turning and turning. I’ve look at previous posts regarding this but I am not running any of the plugins they refer to so I’m not sure what is causing it. Currently I’m reverting to a backup I had previous to the updates because I need to be able to get these products updated and in my store. I’m hoping someone has a suggestion as to why this would be happening with an update. I also updated numerous of other plugins I had. Has anyone else had this issue with the latest WordPress or Woocommerce updates?

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  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @chumidor ????,

    In most cases, this kind of issue can occur if there is a conflict with a plugin altering the order and priority of scripts being run. Please note that the theme can be involved too.

    I haven’t been able to replicate the issue on a fresh install with WooCommerce’s latest release, so I suspect the problem may be related to a compatibility conflict with one of your active plugins or theme.

    To test if this is the case, can you perform the below steps:

    – Make sure all of your plugins are updated to their latest versions and see if the problem still persists.
    – Install and activate the Health Check & Troubleshooting plugin. This plugin allows you to troubleshoot your website without affecting any customers that may be browsing your website.
    – Go to Tools > Health Check > Troubleshooting tab > Enable troubleshooting mode.
    – When the page refreshes, at the top of the page, click on the toggle arrow beside Available Themes and make sure a default WordPress theme is activated. (Such asTwentyTwenty` or <a href=”https://woocommerce.com/storefront/?aff=10486&cid=1131038″>Storefront Theme</a>.
    – Go to **Plugins**. You’ll see all plugins have been deactivated. Please activate only WooCommerce core.

    If that step fixes the issue, reactivate each plugin one at a time, and then see if the issue pops up again. This will tell us which plugin is conflicting.

    You can then click **Disable Troubleshooting Mode at the top of the website to return back to normal.

    Alternatively, you can choose to do this manually as per the following docs:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    With the above test, you’ll be able to know if the problem is related to a compatibility conflict (as we’re not able to replicate it on a fresh install) and to get more information of any possible errors that are generated during this process.

    Please let us know how you go with it and if you have any further information to share with us. We will be happy to help.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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