Variations error on smart device

  • Resolved Lee

    (@icrashrcfoam)


    9 months, 4 weeks ago

    Hello,
    Today we had two different customers saying they are unable to add a variation to their shopping cart. They are using smart devices. One customer is using an android. I attempted it with my iphone and received the message, “Please select some product options before adding this product to your cart.”

    This is not an issue using a desktop PC with the Google Chrome web browser.

    Theme is Storefront version 4.5.4
    All plugins are up to date.

    Thank you for any help you can provide.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @icrashrcfoam! Thanks for contacting us. I’m happy to help you.

    While running some tests on our end, I was also not able to add the product on Chrome on a notebook.

    Here’s a screenshot:

    To help us investigate this issue, please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Lee

    (@icrashrcfoam)

    I worked with “Live Chat” today and discovered I had a cache plugin that was causing the issue. Deactivated the plugin and all seems to be okay now. Thank you for the quick response and assistance.

    Hello Lee

    We are to see that your were able to resolve the problem.

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Viewing 3 replies - 1 through 3 (of 3 total)
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