Variations get 0 stock

Hi @riversworldsa,
Just to get a better context, when the issue occurs, does the stock of the affected variable product change to 0 as well or is the “out of stock” text only shown on the front end while you have positive stock for that variation on the admin page?

Also, could you share with us your a copy of your System Status Report from WooCommerce > Status?

Thanks.

Hello,

Thanks for your reply ??

All variations stock become 0 and the products get out of stock.

Here is a copy of the status report:

### WordPress Environment ###

WordPress address (URL): https://hyakah.com
Site address (URL): https://hyakah.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: ar
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.76.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.34
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wpyv_
Total Database Size: 297.92MB
Database Data Size: 166.29MB
Database Index Size: 131.63MB
wpyv_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpyv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpyv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 1996
br_labels: 3
custom_css: 1
customize_changeset: 7
kadence_element: 1
kadslider: 1
kt_cart_notice: 2
kt_product_tabs: 1
kt_reviews: 29
kt_size_chart: 1
nav_menu_item: 72
page: 12
post: 2
product: 411
product_variation: 1782
revision: 4
shop_coupon: 44
shop_order: 4915
shop_order_refund: 1
wc_order_status: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Mada for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.0
Hyperpay Payment Gateway plugin for WooCommerce: by Hyperpay Team – 1.0
WooCommerce Advanced Product Labels: by BeRocket – 1.2.2.1
Ajax Search Lite: by Ernest Marcinko – 4.9.3
Duplicator Pro: by Snap Creek – 4.0.3
Google Tag Manager for WordPress: by Thomas Geiger – 1.12.3
Enhanced E-commerce for Woocommerce store: by Tatvic – 3.0.5
Facebook for WooCommerce: by Facebook – 2.4.1
Kadence Blocks - PRO Extension: by Kadence WP – 1.4.31
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.0.3
Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 0.9.13
Kadence WooCommerce Extras: by Kadence WP – 1.6.22
Loco Translate: by Tim Whitlock – 2.5.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.7
Smart Slider 3: by Nextend – 3.4.1.17
Snap Pixel: by Hassan Ali – 1.5.4
Temporary Login Without Password: by StoreApps – 1.6.11
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

User Role Editor: by Vladimir Garagulya – 4.59
WooCommerce Smart COD: by woosmartcod.com – 1.6.1
Product Feed PRO for WooCommerce: by AdTribes.io – 10.0.9
WooCommerce Order Status Manager: by SkyVerge – 1.13.0
WooCommerce: by Automattic – 5.2.2 (update to version 5.3.0 is available)
WP Mail SMTP: by WPForms – 2.8.0
WP Rocket: by WP Media – 3.8.7

### Inactive Plugins (8) ###

ApplePay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.0
Booster for WooCommerce: by Pluggabl LLC – 5.4.0
STCPay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.0
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.4
WP All Export Pro: by Soflyy – 1.6.4
WP All Import - User Import Add-On Pro: by Soflyy – 1.1.5
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5
WP All Import Pro: by Soflyy – 4.6.5

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: SAR (?.?)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #958 - /shop/
Cart: #959 - /cart/
Checkout: #960 - /checkout/
My account: #968 - /my-account/
Terms and conditions: #1229 - /%d8%a7%d9%84%d8%b4%d8%b1%d9%88%d8%b7-%d9%88%d8%a7%d9%84%d8%a7%d8%ad%d9%83%d8%a7%d9%85/

### Theme ###

Name: Kadence
Version: 1.0.20 (update to version 1.0.21 is available)
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 21,910
Oldest: 2021-04-18 10:59:43 +0300
Newest: 2021-05-18 09:30:28 +0300

Pending: 2
Oldest: 2021-05-19 09:30:28 +0300
Newest: 2021-05-19 09:30:28 +0300

### Status report information ###

Generated at: 2021-05-18 14:21:11 +03:00

Thanks for your reply @riversworldsa.

Normally, WooCommerce would reduce stock following order placement. If the order is not paid for, WooCommerce should cancel it and restore the stock according to your Hold Stock timeout at WooCommerce → Setting → Products → Inventory.

If there are no corresponding orders for the variable products that are going out of stock, it’s possible that some other tool is reducing stock.

Thus, to rule out some possibilities, could you confirm that there are no corresponding orders (including Pending payment) at WooCommerce → Orders for the affected variations?

Thanks.

No. There are no pending orders that could consume all of these products
And if there is, it won’t be for all product variations.

This issue happens with the hold stock option enables or disabled.

Thanks for your reply.

As mentioned above, if there are no corresponding orders for the variable products that are going out of stock, it’s possible that some other tool is reducing stock.

To explore further on the cause of the issue, you will want to do a conflict test as explained here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

* Due to the nature of this issue, you may want to do this test on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like https://www.ads-software.com/plugins/wp-staging/

Let us know if the issue persists when you’ve switched to a default WP theme like Twenty Twenty-One with all other plugins deactivated apart from WooCommerce.

Thanks.

Hello,

Thanks for your reply.
This kind of test would be useful in a direct issue that happens regularly in some way, like 500 error for example.

But for the issue I have here, this won’t be a practical approach.
I will disable all my 30 plugins then wait for 2-5 days to see some items get 0 stock. Then Activate 1 plugin and wait for 2-5 days to see some items get 0 stock.
Then Activate the second plugin and wait for 2-5 days to see some items get 0 stock.
This is not a good solution at all.
It will take from 30 to 150 days to test all plugins.

Hi @riversworldsa,

I was under the impression that the issue happens every so often, like after a few hours based on your earlier message:

“Each time I add stock then wait for several hours to a day then the issue happens.”

Given that it may happen over a longer duration, could you start with the last part of my previous message: “Let us know if the issue persists when you’ve switched to a default WP theme like Twenty Twenty-One with all other plugins deactivated apart from WooCommerce”?
This might give some insights, such as whether the manage stock functionality is working correctly.

*I’d suggest that you purge all cache before deactivating the WP Rocket plugin. Ideally, you will want to do the test on a staging site so as not to affect your customers.

Let us know how it goes.

Thanks.

Hi @riversworldsa

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.