Variations not displaying

Hi @boxwebdesign,

Could you please send us a copy of your site’s System Status? You can find this report by navigation to WooCommerce > Status on your website. Select Get system report and then Copy for support.?

Once you’ve done that, can you then paste the contents of the report into your next response for us?

Image Link: https://cloudup.com/cb44skOom6r

Thanks for your answer.
Here’s the report:

### WordPress Environment ###

WordPress address (URL): https://staging.fortuny.shop
Site address (URL): https://staging.fortuny.shop
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB-0+deb10u1
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Total Database Size: 796.81MB
Database Data Size: 583.08MB
Database Index Size: 213.73MB
wp_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.34MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 32.42MB + Index: 6.80MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 26.05MB + Index: 11.20MB + Engine MyISAM
wp_ac_abandoned_cart_history_lite: Data: 2.91MB + Index: 0.06MB + Engine MyISAM
wp_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 5.52MB + Index: 9.97MB + Engine InnoDB
wp_icl_string_batches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_string_positions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Data: 74.59MB + Index: 7.52MB + Engine InnoDB
wp_icl_translate_job: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_icl_translations: Data: 3.52MB + Index: 11.06MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 145.56MB + Index: 1.52MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 21.39MB + Index: 2.86MB + Engine InnoDB
wp_pmxe_exports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 161.70MB + Index: 119.38MB + Engine InnoDB
wp_posts: Data: 23.55MB + Index: 11.09MB + Engine InnoDB
wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 3.99MB + Index: 0.59MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.28MB + Index: 0.22MB + Engine MyISAM
wp_redirection_logs: Data: 1.43MB + Index: 0.16MB + Engine MyISAM
wp_rnoc_abandoned_cart_history: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_abandoned_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_email_sent_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_guest_abandoned_cart_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
wp_terms: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_term_relationships: Data: 4.52MB + Index: 4.52MB + Engine InnoDB
wp_term_taxonomy: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_toolset_associations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_toolset_post_guid_id: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_toolset_relationships: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 2.52MB + Index: 0.84MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
wp_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 2.52MB + Index: 3.61MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.45MB + Index: 0.25MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.41MB + Index: 0.17MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woobe_history: Data: 0.66MB + Index: 0.28MB + Engine MyISAM
wp_woobe_history_bulk: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_ylc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ylc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ylc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ylc_offline_messages: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 22.34MB + Index: 1.99MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 1.23MB + Index: 2.86MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.41MB + Index: 0.43MB + Engine MyISAM
wp_yoast_seo_links: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_yoast_seo_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_ywrr_email_blocklist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ywrr_email_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amp_validated_url: 1
attachment: 19999
blocks: 65
boxzilla-box: 5
customize_changeset: 1
featured_item: 146
flamingo_contact: 40
flamingo_inbound: 30
gfw_report: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 811
oembed_cache: 44
page: 445
polylang_mo: 2
popupbuilder: 64
popup_theme: 6
post: 140
product: 5944
product_variation: 8412
rnoc_order_coupon: 4
shop_coupon: 64
shop_order: 1034
shop_order_refund: 53
spucpt: 25
wpcf7_contact_form: 35
wpforms: 2
ylc-macro: 1
ywrac_cart: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (1) ###

WooCommerce: by Automattic – 5.1.0

### Inactive Plugins (51) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.8
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
Antispam Bee: by pluginkollektiv – 2.9.4
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.7
BEAR - Bulk Editor and Products Manager: by realmag777 – 2.0.7
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.4
Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 2.4.3
Facebook for WooCommerce: by Facebook – 2.3.5
Hotjar: by Hotjar – 1.0.9
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.52.143
HubSpot for WooCommerce: by MakeWebBetter – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Media File Renamer: by Jordy Meow – 5.1.8
Meta Box: by MetaBox.io – 5.3.9
No CAPTCHA reCAPTCHA: by MailOptin Team – 1.3.4
No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
Popup Builder: by Sygnoos – 3.81
Query Monitor: by John Blackbourn – 3.6.7
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.3
Redirection: by John Godley – 5.0.1
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.13
WC Multiple Email Recipients: by Con Schneider – 1.4.0
WooCommerce Conversion Tracking: by woopt – 1.8.28
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce Multilingual: by OnTheGoSystems – 4.11.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
WooCommerce Sendinblue Newsletter Subscription: by Sendinblue – 2.0.12
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce Table Rate Shipping Pro: by PluginHive – 3.2.6
WooSidebars: by WooCommerce – 1.4.5
Wordfence Assistant: by Wordfence – 1.0.7
Wordfence Security: by Wordfence – 7.5.2
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.0
WP All Export: by Soflyy – 1.2.7
WP Mail SMTP: by WPForms – 2.7.0
WPML CMS Nav: by OnTheGoSystems – 1.5.5
WPML Media: by OnTheGoSystems – 2.6.4
WPML Multilingual CMS: by OnTheGoSystems – 4.4.10
WPML Sticky Links: by OnTheGoSystems – 1.5.4
WPML String Translation: by OnTheGoSystems – 3.1.8
WPML Translation Management: by OnTheGoSystems – 2.10.6
WP Rocket: by WP Media – 3.8.8
WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –
WP Sheet Editor - WooCommerce Products: by WP Sheet Editor – 1.7.2
YITH WooCommerce Brands Add-on: by YITH – 1.4.2
YITH WooCommerce Wishlist: by YITH – 3.0.20
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Yoast SEO: by Team Yoast – 16.1.1
Yoast SEO Multilingual: by OnTheGoSystems – 1.3.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
outofstock (outofstock-en_in)
outofstock (outofstock-en_us)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #62 - /shop/
Cart: #61 - /cart/
Checkout: #60 - /checkout/
My account: #59 - /my-account/
Terms and conditions: #3975 - /terms-and-conditions/

### Theme ###

Name: Twenty Twenty-One
Version: 1.2
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 46
Oldest: 2021-03-08 12:14:46 +0100
Newest: 2021-04-06 12:40:50 +0200

Complete: 23,826
Oldest: 2021-03-12 11:07:13 +0100
Newest: 2021-04-07 17:43:42 +0200

Failed: 66,996
Oldest: 2019-06-25 12:33:15 +0200
Newest: 2021-04-07 10:09:33 +0200

Pending: 4
Oldest: 2021-04-07 17:58:42 +0200
Newest: 2021-04-12 18:17:39 +0200

### Status report information ###

Generated at: 2021-04-07 17:44:38 +02:00

Hey @boxwebdesign,

Looking at the system report I can see you’re using the latest version of WooCommerce v5.1.0 and the database version matches the WooCommerce versions etc.

Looking at the plugins which are installed there is nothing that immediately stands out which I could say for sure that could be the potential cause of this type of behaviour either.

When you say the behaviour happens randomly have you noticed it re-occurring on a product where you fixed the issue previously by saving/updating the product?

Yes it happened for sure in products that already were updated once to solve this same problem, but also to products that did not present the issue before.
I tried increasing the PHP time limit and PHP max input vars but the problem is still there.

• This reply was modified 3 years, 11 months ago by Matt.

Any news on this? Woocommerce Email support is not helping at all!! This problem keeps happening over and over, variations are not displaying on the front end even though I resaved the products that had issues a couple of days ago. We are loosing sales due to this stupid issue, any idea? Any help from Woocommerce???

Hey @boxwebdesign,

That is strange and not behaviour which I can personally replicate on my test installations for us.

How many variations do the product have where you’re seeing this behaviour occur?

On the staging site you’re using if you deactivate all other plugins and leave only WooCommerce and the Storefront theme activated do you still see the behaviour happening on the products?

Hey?@boxwebdesign,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.