Variations not showing in the list

  • Resolved mikele10

    (@mikele10)


    7 years, 4 months ago

    Hi there,

    First of all great plugin. We love it. We just noticed that after the latest Woocommerce update we can no longer see the variation column. It shows blank now. We have 3 options for the column. Expert, intermediate, and novice but for some reason those variations are no longer showing in our list.

    FYI – Other plugins we are using in conjunction with Woocommerce are “WooCommerce Checkout Manager” and “WooCommerce Sequential Order Numbers”. Just in case there might be a conflict?

    Thanks for your time.

Viewing 15 replies - 1 through 15 (of 32 total)
  • Plugin Author Kokomo

    (@kokomoweb)

    Hi @mikele10, had you already update to Woocommerce 3 or did you skip from 2 to 3 directly?

    Thread Starter mikele10

    (@mikele10)

    I was already on Woocommerce 3. Thanks Kokomo.

    Plugin Author Kokomo

    (@kokomoweb)

    Ok, let’s try two other things:

    1 – Can you deactivate all other plugins except for WooCommerce and my plugin and see if it works?

    2 – Can you go in my plugin’s settings page and save the settings again?

    Thread Starter mikele10

    (@mikele10)

    Unfortunately no go. I tried both deactivating all plugins and then saving your plugins settings again. The variations column doesn’t show any values. Funny thing is it only shows up for one customer and the variations section of the product must be selecting to pay.

    Any ideas?

    I am having the exact same issue. I’m on the latest version of your plugin and woocomerce. I tried deactivating all other plugins and re-saving the settings. It was working before the update with no issues.

    Plugin Author Kokomo

    (@kokomoweb)

    Can any of you give me exact steps and screenshots to re-create the same product and order?

    Kokomo,

    Would you like me to export a product and email it to you?

    Plugin Author Kokomo

    (@kokomoweb)

    That would be even better! Please get in touch with me via my contact form here and we’ll go from there:

    https://www.kokomoweb.com/en/contact-us/

    Thread Starter mikele10

    (@mikele10)

    Hey crew. Just checking in. Any progress on this issue yet?

    Thanks for your time.

    I just downloaded and installed this plugin and having the same issue. I do not see the variations of the product which is why I downloaded it…hopefully there is a quick fix coming because it is a perfect plugin for what I need!

    I downloaded previous version 2.5.0 and it worked great!
    Thanks for the message..

    Not sure it’s related but latest WC point release last week has:
    Fix – Fixed structured data output for variable product prices.

    Plugin Author Kokomo

    (@kokomoweb)

    No it is unrelated. Basically some users were reporting not seeing some variations so I used a different way to display them, but now it’s the opposite and the people that didn’t have problems now have problems. Best is to roll back to 2.5.0 until I figure it out.

    Thread Starter mikele10

    (@mikele10)

    Thanks Kokomo. Where can I get an older version of the plugin?

    Plugin Author Kokomo

    (@kokomoweb)

    https://www.ads-software.com/plugins/wc-product-customer-list/advanced/

    at the bottom of this page, use the dropdown to get version 2.5.0

    Would you mind exporting the product in question and sending it to me so I can do some tests?

Viewing 15 replies - 1 through 15 (of 32 total)
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