Variations tab keeps loading
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Hi,
I got an issue after updating to version 4.7.0. The variation tab keeps loading and never opens.
Please help!
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Hi there,
We need more info to help you out here.
First, can you make sure to clear your browser cache, and flush any caching plugins your site might be using, or your host has implemented? It’s always a good thing to do whenever you update anything on your site.
Next, please provide a link to where we can see this issue. Better yet, provide a screenshot or two to make it as easy as possible for us to help you. You can upload the screenshot to your media library and share the direct link with us, or you can use a service like https://droplr.com/ or https://www.getcloudapp.com/ and provide the links.
With your reply, include a System Status Report. To find it, go to WooCommerce ? Status, select “Get system report” and then “Copy for support”.? Then paste it here in your response.
Hello,
Yes, I already cleared the browser cache and flushed the cache plugin.
I even tried from another PC, but without success.Here is the link of the screenshot
https://rotero.se/wp-content/uploads/2020/11/Skarmbild-2020-11-12-112331.jpgAnd here is the status report
### WordPress Environment ### WordPress address (URL): https://rotero.se Site address (URL): https://rotero.se WC Version: 4.7.0 REST API Version: ? 4.7.0 WC Blocks Version: ? 3.6.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.6.3 Log Directory Writable: ? WP Version: 5.5.3 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: ? Language: sv_SE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 256 MB PHP Time Limit: 3000 PHP Max Input Vars: 3000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.33-MariaDB-log-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.7.0 WC Database Prefix: wp7c_ Total databasstorlek: 719.46MB Datastorlek f?r databas: 415.57MB Indexstorlek f?r databas: 303.89MB wp7c_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Motor InnoDB wp7c_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Motor InnoDB wp7c_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_woocommerce_order_itemmeta: Data: 0.28MB + Index: 0.34MB + Motor InnoDB wp7c_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB wp7c_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_actionscheduler_actions: Data: 196.25MB + Index: 168.72MB + Motor InnoDB wp7c_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_actionscheduler_logs: Data: 111.16MB + Index: 84.66MB + Motor InnoDB wp7c_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_brandssync_remote_orders: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_brandssync_remote_products: Data: 0.02MB + Index: 0.05MB + Motor InnoDB wp7c_brandssync_remote_variations: Data: 0.02MB + Index: 0.06MB + Motor InnoDB wp7c_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_comments: Data: 0.09MB + Index: 0.09MB + Motor InnoDB wp7c_dropshipping_logs: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_dropshipping_orders: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_dropshipping_products: Data: 0.16MB + Index: 0.20MB + Motor InnoDB wp7c_dropshipping_product_models: Data: 0.28MB + Index: 0.39MB + Motor InnoDB wp7c_dropshipping_queues: Data: 0.02MB + Index: 0.05MB + Motor InnoDB wp7c_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Motor InnoDB wp7c_mailchimp_jobs: Data: 0.06MB + Index: 0.00MB + Motor InnoDB wp7c_ms_snippets: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_options: Data: 15.09MB + Index: 3.14MB + Motor InnoDB wp7c_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Motor InnoDB wp7c_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Motor InnoDB wp7c_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_files: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_history: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_images: Data: 0.11MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_imports: Data: 0.06MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_postmeta: Data: 37.50MB + Index: 21.73MB + Motor InnoDB wp7c_posts: Data: 13.39MB + Index: 3.66MB + Motor InnoDB wp7c_sello_channelconnector_categories: Data: 34.17MB + Index: 14.20MB + Motor InnoDB wp7c_sello_channelconnector_integrations: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_sello_channelconnector_orders: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_snippets: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_termmeta: Data: 0.13MB + Index: 0.17MB + Motor InnoDB wp7c_terms: Data: 0.08MB + Index: 0.09MB + Motor InnoDB wp7c_term_relationships: Data: 3.41MB + Index: 2.47MB + Motor InnoDB wp7c_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Motor InnoDB wp7c_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_usermeta: Data: 0.08MB + Index: 0.06MB + Motor InnoDB wp7c_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB wp7c_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Motor InnoDB wp7c_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Motor InnoDB wp7c_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB wp7c_wc_product_meta_lookup: Data: 1.48MB + Index: 2.81MB + Motor InnoDB wp7c_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB wp7c_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB wp7c_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB ### Post Type Counts ### attachment: 3998 customize_changeset: 10 custom_css: 1 jetpack_migration: 2 lws-wre-event: 3 lws-wre-pool: 1 lws-wre-unlockable: 1 nav_menu_item: 82 page: 13 post: 2 product: 2114 product_variation: 5861 revision: 680 shop_coupon: 3 shop_order: 133 shop_order_refund: 8 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (32) ### BDroppy: av BDroppy Development Team – 2.2.0 BrandsSync: av Zero11 – 0.2.11 Code Snippets: av Code Snippets Pro – 2.14.0 GetWooPlugins Updater: av Emran Ahmed – 1.0.0 Google Analytics f?r WordPress av MonsterInsights: av MonsterInsights – 7.13.0 Jetpack fr?n WordPress.com: av Automattic – 9.1 Klarna Checkout for WooCommerce: av Krokedil – 2.3.2 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Mailchimp for WooCommerce: av Mailchimp – 2.4.7 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Perfect Brands for WooCommerce: av QuadLayers – 1.8.5 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Sello ChannelConnector: av Sello – 1.2.11 Show Hidden Post Meta: av Philip Newcomer – 1.0.1 Page Builder by SiteOrigin: av SiteOrigin – 2.11.5 SiteOrigin Widgets Bundle: av SiteOrigin – 1.17.8 TI WooCommerce Wishlist: av TemplateInvaders – 1.21.13 Aelia Foundation Classes for WooCommerce: av Aelia – 2.0.24.201103 WooCommerce Product Feed Pro: av WebAppick – 3.6.6 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce Fortnox Hub: av BjornTech – 4.0.0 Woo Swish e-commerce: av BjornTech – 3.0.7 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Variation Swatches for WooCommerce - Pro: av Emran Ahmed – 1.0.53 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Variation Swatches for WooCommerce: av Emran Ahmed – 1.1.0 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 Aelia Currency Switcher for WooCommerce: av Aelia – 4.9.3.201103 WooCommerce PayPal Checkout Gateway: av WooCommerce – 2.1.0 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce PDF Invoices & Packing Slips: av Ewout Fernhout – 2.7.0 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce Shipping & Tax: av Automattic – 1.25.2 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce Shipment Tracking: av WooCommerce – 1.6.17 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce: av Automattic – 4.7.0 WooRewards: av Long Watch Studio – 3.16.0 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WP All Export Pro: av Soflyy – 1.6.3 WP All Import Pro: av Soflyy – 4.6.5 WP Rocket: av WP Media – 3.7.5 WP All Export - User Export Add-On Pro: av Soflyy – 1.0.4 WP All Import - WooCommerce Add-On Pro: av Soflyy – 3.2.5 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 ### Inactive Plugins (3) ### Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: av SeedProd – 6.0.8.5 Facebook for WooCommerce: av Facebook – 2.1.4 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 WooCommerce Admin: av WooCommerce – 1.6.3 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.7.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ? Force SSL: – Currency: SEK (kr) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Butikbas: #15 - /butik/ Varukorg: #16 - /varukorg/ Kassan: #17 - /kassan/ Mitt konto: #18 - /mitt-konto/ Allm?nna villkor: #30 - /kopvillkor/ ### Theme ### Name: OceanWP Version: 1.9.0 Author URL: https://oceanwp.org/about-me/ Child Theme: ? – Om du modifierar WooCommerce p? ett modertema som du sj?lv inte byggt s? rekommenderar vi att du anv?nder ett barntema ist?llet. L?s: Hur du skapar ett barntema WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### F?rdigbehandlad: 539?732 Oldest: 2020-10-12 10:55:56 +0000 Newest: 2020-11-12 10:23:26 +0000 V?ntar: 128?221 Oldest: 2020-11-04 15:34:55 +0000 Newest: 2020-11-12 09:43:23 +0000 P?g?ende: 1 Oldest: – Newest: – Misslyckades: 108 Oldest: 2020-10-27 20:49:39 +0000 Newest: 2020-11-12 08:15:34 +0000
Just find out that I can’t update any product. It just loading and loading.
Can’t even access media library, also keeps loading.@roterooutlet I have been unable to reproduce this issue on a site of my own, after uploading to the latest version of WooCommerce. That leads me to believe this isn’t a widespread bug in the plugin, but rather something specific to your site’s setup.
It’s possible that other software installed on your site isn’t yet compatible with the latest version of Woo and is causing this problem. I’d recommend testing for conflcits.
You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/
This plugin lets you copy and redeploy a WordPress site with minimal work.
Hello,
I tested exactly as what you said by deactivating all plugins except Woocommerce and then found this error log below19-Nov-2020 18:45:13 UTC] PHP Warning: include_once(/home/rotero/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php): failed to open stream: No such file or directory in /home/rotero/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 559
[19-Nov-2020 18:45:13 UTC] PHP Warning: include_once(): Failed opening ‘/home/rotero/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php’ for inclusion (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/rotero/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 559
[19-Nov-2020 18:45:14 UTC] PHP Fatal error: Uncaught Error: Class ‘WC_Integration_MaxMind_Geolocation’ not found in /home/rotero/public_html/wp-content/plugins/woocommerce/includes/class-wc-integrations.php:41The errors above are due to certain files not being found. It’s possible that when you last updated WooCommerce, not all the files were copied across properly.
Have you updated WooCommerce since, and did that resolve the issues you were experiencing? If you have not, can you do that to see if it resolves the issue, and let us know if you need more help?
It’s been a while since the last reply to this thread, so I’m going to go ahead and close it. If you require help with anything else, please feel free to start a new one.
- The topic ‘Variations tab keeps loading’ is closed to new replies.