Variety of seemingly unrelated issues

  • Hi all,

    I’m experiencing a number of problems.

    1. The Beaver Builder editor doesn’t work. It goes to the page with the page address and beaver builder extension, but it just shows the regular page.

    2. The admin bar doesn’t show up on any pages. I’m unable to get into the back end of pages without going to the pages section and finding that page, and using ‘edit page’.

    3. I’m seeing an error message from WP-Rocket. ”WP Rocket could not modify the .htaccess file due to missing writing permissions. Troubleshoot: How to make system files writeable.’ I called and spoke with several tech support people at my hosting company. The permissions are fine, despite this message. I tried deactivating this plugin. It wouldn’t deactivate inside wordpress. I had to do it inside my cpanel. It didn’t fix the other problems.

    I’d appreciate any suggestions.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi, @angietops7

    For issue #1 and #3, you’ll have to ask those plugins’ developers. Since both are commercial plugin please go to their official support channel. We feel they are best equipped to support their products.

    https://www.wpbeaverbuilder.com/beaver-builder-support/

    https://wp-rocket.me/support/

    Forum volunteers are not given access to commercial products, so we would not know why your commercial plugin is not working properly. Commercial products are not supported in these forums.

    Regarding issue #2 this may be a plugin or theme conflict.

    Please attempt to

    • disable all plugins
    • switch to a default theme (Twenty Twenty-One)

    If the problem goes away, enable the plugins one by one to identify the source of your troubles.

    As an alternative, if you want to make these changes only for your eyes, without affecting normal visitors to your site, install Health Check Plugin

    1. Under Tools > Site Health, on the Troubleshooting tab, click on the Enable Troubleshooting Mode button to disable all plugins and change the theme to a default one (just for yourself, while you’re still logged in).

    2. Then, by using the options displayed at /wp-admin, you can turn on/off plugins and themes, one at the time and check what plugin is the cause of your problem.

    3. Don’t forget to Disable Troubleshooting Mode when you’re done.

    See https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ for more information.

    Hope this helps,
    Kind regards!

Viewing 1 replies (of 1 total)
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