VAT not displayed

  • Hi,

    I am setting up a webshop (doing everything for the first time) and wondering why taxes are not displayed at all. Taxes are enabled, want to enter them exclusive of tax and display them inclusive on the product page and checkout page. Will use Paypal.
    Thanks,

    N.

    
### WordPress Environment ###

Home URL: https://webshop.artrio.hu
Site URL: https://webshop.artrio.hu
WC Version: 2.6.11
Log Directory Writable: ?
WP Version: 4.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ? 5.5.38 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.36.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.34
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.11
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (6) ###

Product CSV Import Export (BASIC): by HikeForce – 1.2.1
Aelia Foundation Classes for WooCommerce: by Aelia – 1.7.5.160722
WooCommerce Weight Based Shipping: by dangoodman – 4.2.2
WooCommerce EU VAT Assistant: by Aelia (Diego Zanella) – 1.6.11.161207
WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
WooCommerce: by WooThemes – 2.6.11

### Settings ###

Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My Account: #13 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Forest
Version: 1.0.0.7
Author URL: https://rohitink.com
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: forest/woocommerce/single-product/tabs/description.php
forest/woocommerce/single-product/title.php
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    One would need to log into your website to check out the tax settings directly – the status report alone won’t help much in this regard. Since this is an open forum where login details shouldn’t be shared, it might be best to get in touch with a web developer to look into that for you ??

    As @riann says. Alternatively you could post links to screenshots of your tax setup settings screens.

    Thread Starter noranora2

    (@noranora2)

    Hi lorro, thanks:
    general
    tax 1
    tax 2
    standard 1
    standard 2
    product
    No matter how I change settings, there is no change on the site. It doesn’t add or remove the VAT amount, only displays incl./excl. VAT if set accordingly.
    Thanks for your help.
    N.

    You have “calculate tax based on” = “customer billing address”, but this location is unknown until the customer completes the checkout billing fields and clicks “Place order” on the checkout page. So there can be no calculation until then. I can’t test this opinion because I don’t want to buy anything. Maybe you can enable PayPal sandbox briefly while you test this.

    Maybe you could try geolocate, so WooCommerce has a clue where the customer is early in the shopping process.

    If you enforce customer registration and login, WooCommerce will know the billing address earlier in the process. However, I think customers would not like entering their details before they have decided to buy.

    There are plugins to help with EU VAT compliance for digital goods:
    https://www.ads-software.com/plugins/woocommerce-eu-vat-compliance/
    https://www.ads-software.com/plugins/woocommerce-eu-vat-assistant/

    Are you sure you have to charge tax based on customer billing address? I thought EU rules required this only for digital products.

    As a side issue, in your tax rates table, the line with * for a country is a catch-all, so it must be the last line in the table.

    Thread Starter noranora2

    (@noranora2)

    Thanks, this was great help!
    Nora

Viewing 5 replies - 1 through 5 (of 5 total)
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