• Resolved fullphat

    (@fullphat)


    Hi Guys,

    All of our products are showing on Facebook without the VAT added on.

    We’ve tried re-syncing products etc but we just cant get them to show. Can you let me knwo what could be causing this issue?

    Our timeout is 1800
    Cron is enabled
    Ive cleared Transients
    Ive re-synced the data

    Are there any other settings I should be aware of which affect this?

    Heres the system report btw:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.#
    Site address (URL): https://www.#
    WC Version: 5.1.0
    REST API Version: ? 5.1.0
    WC Blocks Version: ? 4.4.3
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.0.2
    Log Directory Writable: ?
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.22
    PHP Post Max Size: 64 MB
    PHP Time Limit: 18000
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: embwp_
    Total Database Size: 363.67MB
    Database Data Size: 234.38MB
    Database Index Size: 129.29MB
    embwp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
    embwp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 6.03MB + Engine InnoDB
    embwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_acfw_loyalprog_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_actionscheduler_actions: Data: 5.02MB + Index: 4.89MB + Engine InnoDB
    embwp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB
    embwp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_comments: Data: 5.48MB + Index: 1.66MB + Engine InnoDB
    embwp_fg_redirect: Data: 28.67MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_entry_meta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    embwp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_mailchimp_carts: Data: 3.09MB + Index: 0.00MB + Engine InnoDB
    embwp_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    embwp_options: Data: 31.11MB + Index: 1.36MB + Engine InnoDB
    embwp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_hash: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_images: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    embwp_postmeta: Data: 63.61MB + Index: 27.03MB + Engine InnoDB
    embwp_posts: Data: 6.52MB + Index: 4.81MB + Engine InnoDB
    embwp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    embwp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_termmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    embwp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    embwp_term_relationships: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
    embwp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    embwp_usermeta: Data: 15.55MB + Index: 19.06MB + Engine InnoDB
    embwp_users: Data: 1.52MB + Index: 1.02MB + Engine InnoDB
    embwp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_customer_lookup: Data: 0.30MB + Index: 0.22MB + Engine InnoDB
    embwp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_wc_order_product_lookup: Data: 2.52MB + Index: 2.64MB + Engine InnoDB
    embwp_wc_order_stats: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
    embwp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    embwp_wc_product_meta_lookup: Data: 0.42MB + Index: 0.72MB + Engine InnoDB
    embwp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_wfconfig: Data: 1.27MB + Index: 0.00MB + Engine InnoDB
    embwp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    embwp_wfhits: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
    embwp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    embwp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    embwp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wflogins: Data: 0.42MB + Index: 0.14MB + Engine InnoDB
    embwp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_wfstatus: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    embwp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wps_hit: Data: 3.52MB + Index: 13.64MB + Engine InnoDB
    embwp_wps_index: Data: 17.53MB + Index: 25.47MB + Engine InnoDB
    embwp_wps_key: Data: 0.41MB + Index: 0.38MB + Engine InnoDB
    embwp_wps_object_term: Data: 1.47MB + Index: 3.38MB + Engine InnoDB
    embwp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    embwp_wps_query: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    embwp_wps_uri: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
    embwp_wps_user_agent: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    embwp_yith_wcwl: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
    embwp_yith_wcwl_lists: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    embwp_yoast_indexable: Data: 12.52MB + Index: 8.08MB + Engine InnoDB
    embwp_yoast_indexable_hierarchy: Data: 1.30MB + Index: 0.98MB + Engine InnoDB
    embwp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    embwp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 99
    acf-field-group: 29
    attachment: 4894
    carts: 5531
    download: 4
    event: 6
    nav_menu_item: 503
    oembed_cache: 4
    page: 22
    post: 3
    product: 3349
    product_variation: 376
    revision: 405
    seedprod: 1
    shop_coupon: 4
    shop_order: 2961
    shop_order_refund: 8
    tablepress_table: 2
    testimonial: 1
    wishlist: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (34) ###
    
    Gravity Forms: by Gravity Forms – 2.4.24
    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.3.6
    Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.5.2
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    BackupBuddy: by iThemes – 8.7.2.0
    Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEX – 1.0.3
    Facebook for WooCommerce: by Facebook – 2.3.3
    FG Magento to WooCommerce Premium Customer Groups module: by Frédéric GILLES – 1.5.0
    FG Magento to WooCommerce Premium: by Frédéric GILLES – 3.13.0
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Redirection: by John Godley – 5.0.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    TablePress: by Tobias B?thge – 1.13
    takepayments WooCommerce Integration: by takepayments – 2.2.5
    UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.7.2
    
    Cart Reports for WooCommerce: by WooCommerce – 1.2.10
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Product Search: by itthinx – 3.3.0
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
    WooCommerce Waitlist: by Neil Pie – 2.2.2
    WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.15.1
    WooCommerce Wholesale Order Form: by Rymera Web Co – 1.17
    WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.25.2
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.13.3
    WooCommerce: by Automattic – 5.1.0 (update to version 5.6.0 is available)
    Wordfence Security: by Wordfence – 7.5.2
    Yoast SEO: by Team Yoast – 16.1
    WP All Import Pro: by Soflyy – 4.6.5
    WP Rocket: by WP Media – 3.8.7
    Smush: by WPMU DEV – 3.8.3
    WP All Import - ACF Add-On: by Soflyy – 3.3.1
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5
    YITH WooCommerce Wishlist: by YITH – 3.0.20
    WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
    
    ### Inactive Plugins (5) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.2
    Follow-Up Emails: by WooCommerce – 4.9.13
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    WooCommerce WishLists: by Lucas Stark – 2.2.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Site name
    Version: 1.0.0
    Author URL: our url
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /woocommerce/archive-product.php
    /woocommerce/cart/cross-sells.php
    /woocommerce/content-single-product.php
    /woocommerce/loop/add-to-cart.php
    /woocommerce/loop/loop-end.php
    /woocommerce/loop/loop-start.php
    /woocommerce/myaccount/form-login.php
    /woocommerce/single-product/product-image.php
    /woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Canceled: 93
    Oldest: 2021-07-18 19:19:48 +0100
    Newest: 2021-08-18 10:03:25 +0100
    
    Complete: 10,303
    Oldest: 2021-07-18 15:04:01 +0100
    Newest: 2021-08-18 14:48:49 +0100
    
    Failed: 24
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2021-08-18 15:03:49 +0100
    Newest: 2021-08-18 15:03:49 +0100
    
    ### Status report information ###
    
    Generated at: 2021-08-18 14:59:56 +01:00
    
Viewing 6 replies - 1 through 6 (of 6 total)
  • HI @fullphat

    I see that the WooCommerce core plugin (5.1.0) on your site is outdated. The current version of the plugin is 5.6.0, and versions upwards of 5.4.1, are currently actively supported.

    I also recommend updating the plugin to its latest version 2.6.1 from what I see on your site – 2.3.3

    Make sure you take a backup of your full site before applying the updates.

    Share a fresh System Status Report if the issue continues to persist after update.

    Thread Starter fullphat

    (@fullphat)

    We’ll run all the updates asap and report back

    Sounds good! @fullphat

    Do let us know how this goes. If by any chance, updating does not work: could you please try creating a new product and re syncing Facebook?

    Once done, please share a new System Status Report with us so we can take a further look.

    Thread Starter fullphat

    (@fullphat)

    Hi,

    We’ve now updated everything and we’re still having this issue.

    Ive also added a new test product and tried a re-sync this doesnt show on facebook with the VAT added either.

    Heres the new status report….

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.#.co.uk
    Site address (URL): https://www.#.co.uk
    WC Version: 5.6.0
    REST API Version: ? 5.6.0
    WC Blocks Version: ? 5.5.1
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.5.1
    Log Directory Writable: ?
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.22
    PHP Post Max Size: 64 MB
    PHP Time Limit: 18000
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.28-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: embwp_
    Total Database Size: 484.88MB
    Database Data Size: 283.95MB
    Database Index Size: 200.93MB
    embwp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
    embwp_woocommerce_order_itemmeta: Data: 25.56MB + Index: 30.09MB + Engine InnoDB
    embwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_acfw_loyalprog_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_actionscheduler_actions: Data: 3.52MB + Index: 4.69MB + Engine InnoDB
    embwp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_actionscheduler_logs: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    embwp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_comments: Data: 4.52MB + Index: 1.78MB + Engine InnoDB
    embwp_fg_redirect: Data: 30.67MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_gf_entry: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_entry_meta: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
    embwp_gf_entry_notes: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_mailchimp_carts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    embwp_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    embwp_options: Data: 25.22MB + Index: 1.64MB + Engine InnoDB
    embwp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_hash: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_images: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    embwp_postmeta: Data: 95.63MB + Index: 41.14MB + Engine InnoDB
    embwp_posts: Data: 6.52MB + Index: 5.05MB + Engine InnoDB
    embwp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    embwp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_termmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    embwp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    embwp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    embwp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    embwp_usermeta: Data: 19.55MB + Index: 22.06MB + Engine InnoDB
    embwp_users: Data: 1.52MB + Index: 1.17MB + Engine InnoDB
    embwp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_customer_lookup: Data: 0.33MB + Index: 0.23MB + Engine InnoDB
    embwp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    embwp_wc_order_product_lookup: Data: 4.52MB + Index: 6.06MB + Engine InnoDB
    embwp_wc_order_stats: Data: 0.36MB + Index: 0.31MB + Engine InnoDB
    embwp_wc_order_tax_lookup: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
    embwp_wc_product_meta_lookup: Data: 0.42MB + Index: 0.77MB + Engine InnoDB
    embwp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    embwp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    embwp_wfhits: Data: 1.33MB + Index: 0.22MB + Engine InnoDB
    embwp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    embwp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wflogins: Data: 0.47MB + Index: 0.14MB + Engine InnoDB
    embwp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    embwp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    embwp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    embwp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    embwp_wps_hit: Data: 7.52MB + Index: 32.64MB + Engine InnoDB
    embwp_wps_index: Data: 12.52MB + Index: 25.55MB + Engine InnoDB
    embwp_wps_key: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
    embwp_wps_object_term: Data: 1.52MB + Index: 6.89MB + Engine InnoDB
    embwp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    embwp_wps_query: Data: 0.50MB + Index: 0.47MB + Engine InnoDB
    embwp_wps_uri: Data: 3.52MB + Index: 2.52MB + Engine InnoDB
    embwp_wps_user_agent: Data: 0.36MB + Index: 0.16MB + Engine InnoDB
    embwp_yith_wcwl: Data: 0.28MB + Index: 0.14MB + Engine InnoDB
    embwp_yith_wcwl_lists: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
    embwp_yoast_indexable: Data: 10.52MB + Index: 7.52MB + Engine InnoDB
    embwp_yoast_indexable_hierarchy: Data: 1.44MB + Index: 0.80MB + Engine InnoDB
    embwp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    embwp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    embwp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 99
    acf-field-group: 29
    attachment: 4894
    carts: 5904
    download: 4
    event: 6
    nav_menu_item: 503
    oembed_cache: 4
    page: 23
    post: 2
    product: 3339
    product_variation: 374
    revision: 405
    seedprod: 1
    shop_coupon: 4
    shop_order: 3071
    shop_order_refund: 8
    tablepress_table: 2
    testimonial: 1
    wishlist: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.5
    Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.7
    Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
    Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEX – 1.0.3
    Facebook for WooCommerce: by Facebook – 2.6.1
    FG Magento to WooCommerce Premium Customer Groups module: by Frédéric GILLES – 1.5.0
    FG Magento to WooCommerce Premium: by Frédéric GILLES – 3.13.0
    Gravity Forms: by Gravity Forms – 2.5.9
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    Redirection: by John Godley – 5.1.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    TablePress: by Tobias B?thge – 1.14
    takepayments WooCommerce Integration: by takepayments – 2.2.5
    UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.7.2
    
    Cart Reports for WooCommerce: by WooCommerce – 1.2.10
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
    WooCommerce Product Search: by itthinx – 3.3.0
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
    WooCommerce Waitlist: by Neil Pie – 2.2.2
    WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.15.1
    WooCommerce Wholesale Order Form: by Rymera Web Co – 1.17
    WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.25.2
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
    WooCommerce: by Automattic – 5.6.0
    Wordfence Security: by Wordfence – 7.5.5
    Yoast SEO: by Team Yoast – 17.0
    WP All Import Pro: by Soflyy – 4.6.9
    WP Rocket: by WP Media – 3.9.2
    Smush: by WPMU DEV – 3.8.8
    WP All Import - ACF Add-On: by Soflyy – 3.3.4
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.7
    YITH WooCommerce Wishlist: by YITH – 3.0.25
    WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
    
    ### Inactive Plugins (6) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.11
    BackupBuddy: by iThemes – 8.7.2.0
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0
    Follow-Up Emails: by WooCommerce – 4.9.13
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
    WooCommerce WishLists: by Lucas Stark – 2.2.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: #
    Version: 1.0.0
    Author URL: https://www.#.co.uk/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /woocommerce/archive-product.php
    /woocommerce/cart/cross-sells.php
    /woocommerce/content-single-product.php
    /woocommerce/loop/add-to-cart.php
    /woocommerce/loop/loop-end.php
    /woocommerce/loop/loop-start.php
    /woocommerce/myaccount/form-login.php
    /woocommerce/single-product/product-image.php
    /woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Canceled: 97
    Oldest: 2021-07-24 18:00:43 +0100
    Newest: 2021-08-24 07:49:38 +0100
    
    Complete: 10,315
    Oldest: 2021-08-24 15:08:45 +0100
    Newest: 2021-08-24 15:08:45 +0100
    
    Failed: 33
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2021-08-25 13:26:09 +0100
    Newest: 2021-08-25 13:26:09 +0100
    
    ### Status report information ###
    
    Generated at: 2021-08-24 15:17:24 +01:00
    

    Hi @fullphat,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – please open a ticket directly on our website as mentioned before.

Viewing 6 replies - 1 through 6 (of 6 total)
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