VAT not shown at frontend

  • Resolved vanvlietwebdesign

    (@vanvlietwebdesign)


    1 year, 9 months ago

    Sometimes the shop shows the Ex VAT prices. When adding to the basket, suddenly the inclusive price pops up.

    It comes randomly, i seen it myself and customers told me the same. Have not been able to reproduce it yet.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    In addition,…..

    this is the axact URL i seen it happening price should be 149,95

    The suddenly it showed the price /1,21 (tax in NL is 21% ) https://gebruiktehoutkachel.nl/product/surdiac-oxford-12-kachelruit/

    The customer was not amused, netiher was i ??

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there!

    To help you troubleshoot this issue, please share screenshots of the following:

    1. Tax Options: You can find this under WooCommerce → Settings → Taxes → Tax Options
    2. Rates you have set under taxes.

    Thanks!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    • Tax settings has not change for years
    • I am using a tax plugin for EU
    • Today we noticed it again
    • When going to the site incognito today we seen prices without tax
    • Then adding it to the cart it suddenly changes to the price with VAT added

    U can see the screenshots in the url below, the settings are in dutch. Is that ok/

    https://gebruiktehoutkachel.nl/screenshots/

    Hi @vanvlietwebdesign

    this is the axact URL i seen it happening price should be 149,95

    The suddenly it showed the price /1,21 (tax in NL is 21% ) https://gebruiktehoutkachel.nl/product/surdiac-oxford-12-kachelruit/

    Checking on this URL, I am seeing 149,95 as the price as seen below:

    However, when I add the product to cart, the price changed to 123,93.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Oh that is the opposite of the original problem??,still not ok though.

    am using storefront, since it is al woo and automatic, to avoid conflicts.

    i will try to find and plugin conflicts, and paste the results here.

    thanks so far!!

    Hi @vanvlietwebdesign

    i will try to find and plugin conflicts, and paste the results here.

    That’s great! Let us know how the testing goes!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Ofcourse, when looking for it i am not able to reproduce the error.

    Did you do anything special? From what geo location did you enter the URL? Just looking for clues here.

    Hi @vanvlietwebdesign

    Did you do anything special? From what geo location did you enter the URL? Just looking for clues here.

    None, I just clicked the link. I am browsing your site from the Philippines.

    Just to confirm that even after switching to the default Storefront theme and only WooCommerce plugin is enabled, the issue still persists, correct?

    I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    No errors recorded in the logs

    Since the last week we haven’t seen the issue, neither did any customers report it.
    So i sugest we leave this ticket open for two weeks. If it doesnt pop up again i will close it. How does that sound?

    WordPress Environment

WordPress address (URL): https://gebruiktehoutkachel.nl
Site address (URL): https://gebruiktehoutkachel.nl
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
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Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
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WP Cron: ?</img>
Language: nl_NL
External object cache: –

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wp_svv23cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23cp_calculated_fields_form_revision: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_svv23cp_calculated_fields_form_settings: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_svv23idealcheckout_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23idealcheckout_ssl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23idealcheckout_transactions: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_svv23idealcheckout_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_svv23imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_svv23links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23options: Data: 4.27MB + Index: 1.09MB + Engine InnoDB
wp_svv23postmeta: Data: 166.73MB + Index: 79.09MB + Engine InnoDB
wp_svv23posts: Data: 12.47MB + Index: 6.73MB + Engine InnoDB
wp_svv23redirection_404: Data: 1.02MB + Index: 1.17MB + Engine InnoDB
wp_svv23redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_svv23redirection_items: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_svv23redirection_logs: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
wp_svv23snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_svv23termmeta: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_svv23terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_svv23term_relationships: Data: 0.39MB + Index: 0.19MB + Engine InnoDB
wp_svv23term_taxonomy: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_svv23UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23usermeta: Data: 2.02MB + Index: 2.13MB + Engine InnoDB
wp_svv23users: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_svv23wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_svv23wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_svv23wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wc_customer_lookup: Data: 2.52MB + Index: 0.70MB + Engine InnoDB
wp_svv23wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_svv23wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_svv23wc_order_product_lookup: Data: 1.52MB + Index: 1.42MB + Engine InnoDB
wp_svv23wc_order_stats: Data: 2.50MB + Index: 1.23MB + Engine InnoDB
wp_svv23wc_order_tax_lookup: Data: 0.36MB + Index: 0.28MB + Engine InnoDB
wp_svv23wc_product_attributes_lookup: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
wp_svv23wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wc_product_meta_lookup: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
wp_svv23wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_svv23wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_svv23wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfhits: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
wp_svv23wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_svv23wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wflogins: Data: 0.38MB + Index: 0.13MB + Engine InnoDB
wp_svv23wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_svv23wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_svv23wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_svv23wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23woopricesim_fields: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_svv23woopricesim_regex: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23woopricesim_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23woopricesim_simulations: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_svv23woopricesim_simulators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_admin_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_image_overlays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_point_labels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wpr_rocket_cache: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_svv23wpr_rucss_used_css: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_svv23wptc_activity_log: Data: 3.02MB + Index: 0.72MB + Engine InnoDB
wp_svv23wptc_backups: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_svv23wptc_current_process: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wptc_inc_exc_contents: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_svv23wptc_options: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_svv23wptc_processed_files: Data: 43.41MB + Index: 32.73MB + Engine InnoDB
wp_svv23wptc_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23wptc_processed_restored_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23wptc_query_recorder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_svv23yoast_indexable: Data: 6.48MB + Index: 1.59MB + Engine InnoDB
wp_svv23yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_svv23yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_svv23yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_svv23yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_svv23yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf: 1
acf-field: 3
acf-field-group: 2
amn_mi-lite: 2
attachment: 4319
br_filters_group: 2
br_product_filter: 10
cmplz-processing: 1
custom_css: 1
customize_changeset: 6
feedback: 4
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 25
oembed_cache: 1
page: 22
popup: 1
popup_theme: 8
post: 14
product: 768
product_variation: 124
pronamic_gateway: 1
pronamic_payment: 6
revision: 349
seedprod: 2
shop_coupon: 10
shop_order: 14808
shop_order_refund: 63
wp_global_styles: 1
wpcf7_contact_form: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (29)

Backup and Staging by WP Time Capsule: door Revmakx – 1.22.13
Advanced Custom Fields: door WP Engine – 6.0.7
FiboSearch - AJAX Search for WooCommerce: door FiboSearch Team – 1.21.0
Akismet Anti-Spam: door Automattic – 5.0.2
Bulk verwijder categorie uit berichten: door MasterNs – 3.3
Calculated Fields Form: door CodePeople – 1.1.142
Classic Editor: door WordPress Contributors – 1.6.2
Code Snippets: door Code Snippets Pro – 3.2.2
Complianz Privacy Suite (GDPR/CCPA) premium: door Really Simple Plugins – 6.4.0
Contact Form 7: door Takayuki Miyoshi – 5.7.3
Disable XML-RPC-API: door Neatma – 2.1.4.7
GTM4WP: door Thomas Geiger – 1.16.2
Health Check & Troubleshooting: door De www.ads-software.com community – 1.5.1
OMGF: door Daan from Daan.dev – 5.5.3
Imagify: door Imagify – Optimize Images & Convert WebP – 2.1
Redirection: door John Godley – 5.3.9
PostNL for WooCommerce: door PostNL – 4.4.8
AWS Price Calculator: door Altos Web Solutions Italia – 2.4.7
iDEAL-Checkout (native) - Rabo Smart Pay for WooCommerce: door iDEAL Checkout – 2.2.8.2
Advanced AJAX Product Filters for WooCommerce: door BeRocket – 1.6.3.4
WooCommerce EU/UK VAT Compliance (Premium): door David Anderson – 1.27.20
PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.3.1
WooCommerce PDF Invoices & Packing Slips Premium Templates: door Ewout Fernhout – 2.9.9
WooCommerce: door Automattic – 7.3.0
Yoast SEO: door Team Yoast – 20.0
Asset CleanUp: Page Speed Booster: door Gabe Livan – 1.3.9.0
WP Rocket: door WP Media – 3.12.4
WPS Hide Login: door WPServeur
NicolasKulka
wpformation – 1.9.7

Yoast SEO: WooCommerce: door Team Yoast – 15.5

Inactive Plugins (2)

Gettext override translations: door Ramon Fincken – 2.0.2
WP Go Maps (formerly WP Google Maps): door WP Go Maps – 9.0.17

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Must Use Plugins (2)

Health Check Troubleshooting Mode: door – 1.7.2
WP Time Capsule: door Revmakx –

Settings

API Enabled: ?</img>
Force SSL: ?</img>
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Winkelbasis: #23706 - /alle-artikelen/
Winkelwagen: #5561 - /winkelmand/
Afrekenen: #15 - /afrekenen/
Mijn account: #16 - /mijn-account/
Algemene voorwaarden: #437 - /voorwaarden-van-vliet-kachels/

Theme

Name: Storefront Child
Version: 2.2.7.1516820375
Author URL: https://woocommerce.com/
Child Theme: ?</img>
Parent Theme Name: Storefront
Parent Theme Version: 4.2.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?</img>

Templates

Overrides: storefront-child/woocommerce/checkout/thankyou.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-02-06 20:32:56 +01:00
Options: ?</img>
Notes: 113
Onboarding: completed

Action Scheduler

Complete: 3.305
Oldest: 2023-02-06 07:15:50 +0000
Newest: 2023-02-06 08:04:29 +0000

Failed: 8
Oldest: 2022-10-01 11:27:30 +0000
Newest: 2023-01-18 11:53:07 +0000

Pending: 1
Oldest: 2023-02-06 19:21:37 +0000
Newest: 2023-02-06 19:21:37 +0000

Status report information

Generated at: 2023-02-06 09:11:27 +01:00
`

    Hi @vanvlietwebdesign ,

    I have checked your website, and it’s working fine on my end too, you can close this ticket and in future if you face that kind of issue again you can create a new ticket and paste this ticket URL, so we can easily investigate it further.

    Thanks!

    Thread Starter vanvlietwebdesign

    (@vanvlietwebdesign)

    Amir,

    Can you please remove the statusrapport above since it shows vulnarable information wich can be used by hackers?

    Hi @vanvlietwebdesign

    I understand that you would like the System Status Report above to be removed. Kindly be informed that we cannot remove comments to the posts.

    If you feel you have a pressing need (legal or otherwise) to have a post removed, you can report the post (there’s an option on the sidebar) and explain why or come to the #forums channel on Slack.

    You can check the FAQ’s here for more information.

    Hope this helps!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘VAT not shown at frontend’ is closed to new replies.

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