VAT settings do not work

  • Resolved npu2021

    (@npu2021)


    3 years ago

    Hello everyone,
    I have a problem with the VAT setting. Customers buying my products from outside the EU should not pay VAT because customs may ask them for it on delivery.
    I have set up in WP/WooC/settings/VAT/zero rate, all the countries concerned (including Switzerland). However, a Swiss customer has been invoiced with VAT. That means WP does not recognise the country of the customer while ordering and does not apply the correct VAT rate.
    Could you please tell me if I forgot to set something somewhere? I clarify that all prices are indicated VAT included because clients want to know the full price of the product when chosing it and not at the end while checking out.
    Thank you very very much for your help, I am lost…
    Kind regards,
    Fanny

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @npu2021,

    This is the forum section for the Wordfence Security plugin. I believe this should be posted in WooCommerce so that they can give you a hand.

    Thanks,

    Peter.

    Thread Starter npu2021

    (@npu2021)

    Oh I am really confused, Peter, I used the wrong plugin support.
    Sorry again and thanks for informing me.
    Regards,
    Fanny

Viewing 2 replies - 1 through 2 (of 2 total)
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