Vendor Invoice not coming

Hello,

Is woocommerce sending its standard emails ? Do the emails arrive if you go into an order and under the actions menu select “Notify Vendors” and click save order ?

cheers,

Jamie.

Hi Jamie,

Yes, order emails come through just fine to the admin & customer. Only the Vendor invoice email doesn’t go through to them even though the order information shows on their wp admin section.

Tried the second option you mentioned as well, still no email to the vendor.

Are you guys experiencing this on your end as well?

Hi @chris7900,

I tested the email functionality out on our development webserver running WooCommerce 2.4.6 and the latest WC Vendors. The notify vendor email part works fine.

I noticed Jamie made a typo to you, though, when you edit an order on the right “Order Actions” tab, you choose “Notify Vendor” from the dropdown and then click the circular button next to it — NOT Save Order.

Let me know if that works.

Cheers,

Ben

Hi Ben,

Yes, I clicked the circular botton ?? but it’s doesn’t come through. All other emails just go fine. hmmm…

Hi Ben,

We de-activated the plugin and activated. The vendor got the email when the customer paid via our credit card gateway directly.

Another order came through with the CHQ ipg and this time the vendor didn’t get the email automatically even after we processed and completed the order. However, when we selected “notify vendor” and clicked the circle, the vendor received the email notice.

But the problem remain to my support ticket below;

https://www.ads-software.com/support/topic/invoice-details-to-vendor?replies=8

Invoice totals aren’t showing on the vendor invoice email. but all figures comes through to admin and customer.

Thanks!

Hello,

I’m not sure what CHQ ipg is, is this a different payment gateway? We hook into the standard woocommerce actions for triggering the emails so if the gateway isn’t hooking into the order status changes then the email won’t fire off.

cheers,

Jamie.

It sounds like “CHQ ipg” whatever that is, is not completeing orders properly.

https://docs.woothemes.com/document/payment-gateway-api/ is the docs on the payment gateway and how to properly change order statuses. If they are done incorrectly, emails will not fire. It’s rare to see this actually be a problem, but often when it is the gateway is a small not often used gateway for a local regional area without widespread use from programmers who just wrote it real quick not abiding to Woo standards.

Hi Jamie & @wcvendors,

The CHQ Payment gateway comes with WooCommerce (and not a external plugin).

In the link you (@WCVendors) shared above, please see under “Types of payment gateway” point #4 Offline – Cheque (this goes in the backend as CHQ), Bank Transfer.

Also further done in the link this;

“Cheque gives the order on-hold status since the payment cannot be verified automatically. If however you are building a direct gateway you can actually complete the order here instead. When an order is paid for, rather than using update_status you should us payment_complete:

$order->payment_complete(); “

The payment gateway that actually works (emails go through to vendor) for us is a custom plugin we made for our credit card provider.

Yet another reason to use the wcvendors.com free help forum search tool first.

https://www.wcvendors.com/help/topic/bank-payment-email/

Change your gateway like this and you should be fine.

Cheers

Ben

Thanks this helped ??