Vendors cannot upload product pictures

Hi @ramirezandujar

It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

• Please deactivate all plugins except the Dokan and WooCommerce.

If the above method doesn’t resolve your problem, go for the next.

• Switched to any default theme like Twenty Twenty or Storefront.
• Clear your site cache as well as the browser cache and try the process again.

You can follow this third-party article to trace the conflict.

If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site.

I hope the information will help.

Thanks!

Hello,

I did what it was advised by DOkan and still the same error

An error occurred in the upload. Please try again later.

Please!, Is there a solution or no-reply question. Every time you ask Dokan about this in a tickect…its always the same plugin/theme deactivation reply. I have done it and still the same result. Please, somebody!!! Our license is premium and nothing. Same error.

Hi @ramirezandujar

I’m sorry to hear that the issue is persisting and identifying its root cause remains challenging. Would you be open to sharing your site information to assist in resolving this matter? To proceed, please follow these instructions: Go to your WordPress Dashboard > Tools > Site Health. This will allow us to gain a comprehensive overview of your site’s current status.

Thanks!

Site info

wp-core

version: 6.3
site_language: en_US
user_language: en_US
timezone: -07:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3580
dotorg_communication: true

wp-active-theme

name: Astra BuyArmenian (astra-buyarmenian)
version: 1.0.0
author: Anonymous
author_website: (undefined)
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
theme_path: /plesk_content/web_content/buyarmenian.com/httpdocs/wp-content/themes/astra-buyarmenian
auto_update: Disabled

wp-plugins-active (37)

All-in-One WP Migration: version: 7.77, author: ServMask, Auto-updates enabled
BuyArmenian Management System: version: 1.0.0, author: Syed Muhammad Shafiq, Auto-updates disabled
Cloudflare: version: 4.12.2, author: Cloudflare, Inc., Auto-updates enabled
Contact Form 7: version: 5.8, author: Takayuki Miyoshi, Auto-updates enabled
Dokan: version: 3.8.0, author: weDevs, Auto-updates disabled
Dokan Elementor Widget: version: 1.0.0, author: buyarmenian, Auto-updates disabled
Dokan Pro: version: 3.8.0, author: weDevs, Auto-updates disabled
Elementor: version: 3.15.2, author: Elementor.com, Auto-updates enabled
Elementor Pro: version: 3.15.1, author: Elementor.com, Auto-updates disabled
Empty Cart Button for WooCommerce: version: 1.3.7, author: ProWCPlugins, Auto-updates enabled
GTranslate: version: 3.0.3, author: Translate AI Multilingual Solutions, Auto-updates enabled
Happy Elementor Addons: version: 3.8.6, author: weDevs, Auto-updates enabled
Mailchimp for WooCommerce: version: 3.1, author: Mailchimp, Auto-updates enabled
Ovic: Product Bundle: version: 1.1.2, author: Ovic Team, Auto-updates enabled
Side Cart WooCommerce: version: 2.3, author: XootiX, Auto-updates enabled
TaxJar - Sales Tax Automation for WooCommerce: version: 4.1.5, author: TaxJar, Auto-updates enabled
User Role Editor Pro: version: 4.64, author: Vladimir Garagulia, Auto-updates disabled
Visibility Logic for Elementor: version: 2.3.5.1, author: StaxWP, Auto-updates enabled
WooCommerce: version: 8.0.2, author: Automattic, Auto-updates disabled
WooCommerce - ShipStation Integration: version: 4.3.8, author: WooCommerce, Auto-updates enabled
WooCommerce Order Status Manager: version: 1.15.2, author: SkyVerge, Auto-updates disabled
WooCommerce Payments: version: 6.3.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 2.2.0, author: WooCommerce, Auto-updates disabled
WooCommerce Square: version: 4.1.0, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 7.5.0, author: WooCommerce, Auto-updates disabled
WP-Sweep: version: 1.1.8, author: Lester 'GaMerZ' Chan, Auto-updates enabled
WP Activity Log (Premium): version: 4.5.2, author: WP White Security (latest version: 4.5.3), Auto-updates disabled
WP File Manager - PRO: version: 8.3.4, author: mndpsingh287, Auto-updates disabled
WPForms Lite: version: 1.8.3.1, author: WPForms, Auto-updates enabled
WP Mail SMTP Pro: version: 3.8.2, author: WP Mail SMTP, Auto-updates enabled
WP User Frontend: version: 3.6.7, author: weDevs, Auto-updates enabled
WP User Frontend Pro - business: version: 3.4.13, author: weDevs, Auto-updates disabled
YITH WooCommerce Brands Add-On: version: 2.15.0, author: YITH, Auto-updates enabled
YITH WooCommerce Compare: version: 2.29.1, author: YITH, Auto-updates enabled
YITH WooCommerce Quick View: version: 1.30.0, author: YITH, Auto-updates enabled
YITH WooCommerce Wishlist: version: 3.24.0, author: YITH, Auto-updates enabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 16M
upload_max_filesize: 16M
max_effective_size: 16 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.50 wp-server

server_architecture: Linux 5.15.0-1039-azure x86_64
httpd_software: nginx/1.24.0
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 2560M
admin_memory_limit: 20480M
max_input_time: 60
upload_max_filesize: 16M
php_post_max_size: 16M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-08-19T01:08:12+00:00
utc-time: Saturday, 19-Aug-23 01:08:12 UTC
server-time: 2023-08-18T18:08:05-07:00

Hi @ramirezandujar

We appreciate your detailed information about the website. It appears that you are currently using the User Role Editor plugin. It’s possible that your attempts to modify a user role have contributed to the issue you’re facing.

To tackle this situation, I suggest performing a user role reset. The following steps can be taken by the administrator to initiate the reset:

1. Access the WordPress Dashboard.
2. Navigate to the Settings section.
3. Choose User Role Editor.
4. Proceed to the Tools tab.

Executing this user role reset should effectively address the problem you’re experiencing. If, despite these efforts, the issue persists, please don’t hesitate to inform us. We’re here to provide further assistance as needed.

Hope this help.

Thanks!

Hi @ramirezandujar

As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

Thanks!