Vendors Not Receiving Notification Emails on Orders Containing Multiple Vendors

Hello @niikk ,

Unfortunately, the email did not come through to us. I replied from there. Can you please check? Also, this conversation here might not be useful for other users in the thread. I suggest we continue the discussing in the support email.

Thank you.

Hello @rur165

I already send you a new mail. Did you get the infos now? ??

Cheers

Hello @niikk ,

I do not see any reply to my message. Please send a direct email to [email protected] and refer the ticket number #408092.

Let’s continue the discussion there as this thread is becoming crowded.

Thanks for your cooperation.

Hey @rur165

Ok, I send out the mail again with a reference to the case. Please check the inbox ??

Cheers

Hello @niikk ,

Yes, we got the information. We will reach you shortly.

Thank you.

hi @rur165

I send you a mail last Tuesday back after you send me your report. Did u get it?

Hello @niikk ,

We did not get any update from you after this message I sent you – https://prnt.sc/ty5tbt

Please try to communicate with another email service so that we can communicate properly.

Thank you.

hi @rur165

I guess the problem has something todo with the payment gateways. I use a Plugin form a bank service and it does not work (vendor order info mail not send) when a customer use this payment gateways. If a customer use a other gateway like “Cash on delivery” the vendor oder emial is send. So I guess there is no issue with dokan here…

But, maybe u can help me with the following to fix this.

https://wordpress.stackexchange.com/questions/273890/send-processing-order-email-from-custom-payment-plugin

This Dude has the same problems… how can I force to send dokan vendor mails? any hooks or something which I can use to fix this?

Cheers

Hello @niikk ,

I will not be able to comment on the exact problem you are having with the payment gateway. Dokan uses the WooCommerce’s WC_Email class and extend that for the vendor’s new order emails. You can contact with the plugin you are using and refer to the file – dokan-lite/includes/Emails/VendorNewOrder.php.

You can check the triggers used here and discuss with them why they are not being able to match with those WooCommerce’s triggers. The triggers used for the vendor new order emails are –

// Triggers for this email.
        add_action( 'woocommerce_order_status_pending_to_processing_notification', array( $this, 'trigger' ), 10, 2 );
        add_action( 'woocommerce_order_status_pending_to_completed_notification', array( $this, 'trigger' ), 10, 2 );
        add_action( 'woocommerce_order_status_pending_to_on-hold_notification', array( $this, 'trigger' ), 10, 2 );
        add_action( 'woocommerce_order_status_failed_to_processing_notification', array( $this, 'trigger' ), 10, 2 );
        add_action( 'woocommerce_order_status_failed_to_completed_notification', array( $this, 'trigger' ), 10, 2 );
        add_action( 'woocommerce_order_status_failed_to_on-hold_notification', array( $this, 'trigger' ), 10, 2 );

I hope you get it sorted.

Thank you ??

I think I should provide my own experiences here as well.

Vendors are not receiving order emails.

For the past 3 weeks, back and forth because they thought that customers were not receiving emails. This was my support request:

“Hello, Could someone please assist with ensuring order notices are sent via email to my vendors? I have tested this and it does not work. Here’s a link to log in:”

Support is very slow and at times, completely misunderstand my request.

Hello @guauda ,

I am sorry to hear about the experience. The ticket is created under the name “Emile Opperman” is that right?

I am checking it & escalating for a faster response.

Thanks for your patience.

• This reply was modified 3 years, 12 months ago by Rashed Ripon (a11n).