• Resolved saadfarhan12

    (@saadfarhan12)


    I’ve enabled donation collection on my website using GiveWP. Whenever I use desktop to access the page it shows venmo as option but when using mobile it doesn’t show up

    System Report :

    WordPress Environment
    
    Home URL: https://onepatient.org
    Site URL: https://onepatient.org
    WP Version: 6.4.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: page
    Page on Front: Home (#3540)
    Page for Posts: Unset
    Table Prefix Length: wp7g_
    Table Prefix Length: 5
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, expired, preview, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment Hosting Provider: DBH: localhost, SRV: onepatient.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    PHP Max Upload Size: 512 MB
    cURL Version: 7.87.0, OpenSSL/1.1.1w
    SUHOSIN Installed: –
    MySQL Version: 8.0.32
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    gzip: ?
    GD Graphics Library: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? GiveWP Configuration GiveWP Version: 3.1.1
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ? wp7g_give_donors? wp7g_give_donormeta? wp7g_give_comments? wp7g_give_commentmeta? wp7g_give_sessions? wp7g_give_formmeta? wp7g_give_sequential_ordering? wp7g_give_donationmeta? wp7g_give_revenue? wp7g_give_migrations? wp7g_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
    Upgraded From: 3.0.4
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://onepatient.org/thank-you-for-donation/
    Failure Page:
    Donation History Page:
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Offline Donation, PayPal Donations, PayPal Standard
    Default Payment Gateway: PayPal Donations
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins All-in-One WP Migration: by ServMask – 7.79
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.54
    Autoptimize: by Frank Goossens (futtta) – 3.1.10
    Classic Editor: by WordPress Contributors – 1.6.3
    Contact Form 7: by Takayuki Miyoshi – 5.8.2
    Duplicate Page: by mndpsingh287 – 4.5.3
    Elementor: by Elementor.com – 3.17.3
    ElementsKit Lite: by Wpmet – 3.0.2
    Essential Addons for Elementor: by WPDeveloper – 5.8.16
    Insert or Embed Articulate Content into WordPress Premium: by Brian Batt – 5.94
    LearnDash Licensing & Management: by LearnDash – 1.3
    Newsletter: by Stefano Lissa & The Newsletter Team – 8.0.4
    Ovatheme Events Manager: by Ovatheme – 1.0.3
    OvaTheme Framework: by Ovatheme – 1.0.3
    PDF Embedder: by WP PDF Embedder Team – 4.6.4
    Redirection for Contact Form 7: by Qube One – 3.0.1
    Sharing Image: by Anton Lukin – 2.0.16
    Simple Lightbox: by Archetyped – 2.9.3
    Site Kit by Google: by Google – 1.113.0
    WP Fastest Cache: by Emre Vona – 1.2.2
    WP File Manager: by mndpsingh287 – 7.2.1
    WP Job Manager: by Automattic – 1.42.0
    Yoast SEO: by Team Yoast – 21.5 Inactive Plugins Poptin: by Poptin – 1.3.1
    Qi Addons For Elementor: by Qode Interactive – 1.6.3
    WP Private Content Plus: by Rakhitha Nimesh – 3.6 Theme Name: charihope
    Version: 1.0.9
    Author URL:
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @saadfarhan12.

    Glad you reached out.

    We’ve investigated it and we found that you’ve uncovered an edge-case issue with our Venmo integration. What is happening is that the Venmo option does not show up on mobile or diverse conditions.

    For example, PayPal’s own documentation indicates that Venmo will only appear in Safari on an iPhone, and only when the Venmo app is installed.

    But we have tested it previously and it worked on different browsers too, so we need to find out what is going on and discuss it with the payment gateway.

    I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here: .

    We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

    Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

    While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

Viewing 1 replies (of 1 total)
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