Verification email

  • Resolved andygalliers

    (@andygalliers)


    3 years, 9 months ago

    I am receiving a verification email every time I register to submit a ticket as a new user. Where is this email controlled and can I change what email address it is sent from?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @andygalliers,

    Are you using moderated registration? If so, or if you can check, go to tickets – Settings – Registration tab. There, check if you have moderate registration enabled. You can also choose if the agent and the user should receive new registration or only the user.

    For the email notifications sender, you can do so by going to tickets – settings – emailst tab.

    Let me know your test results.

    Best Regards.

    Thread Starter andygalliers

    (@andygalliers)

    I am referring to the email that gets sent to the user when they register, I was sent a verification email that I had to click to verify but not sure if they comes form the Awesome support plugin. Does this come from the plugin?

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @andygalliers,

    You can compare the content of the email with the templates from the tickets settings (templates from registration and emails). Also, you can temporarily deactivate Awesome Support and then register to check if there are email notifications.

    Thanks.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Marking as solved. Any questions you have, let us know.

    Best Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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