Verification Forever

I wonder if there is a firewall issue. What ports does Launchkey require?

The LaunchKey API calls out on port 443 to api.launchkey.com and back on the port associated to the URL you specified for the callback URL in the LaunchKey Dashboard.

Are you using Easy Setup or the configuration Wizard?

I used the classic Configuration.

Hmm, port 443 (SSL) (inbound) is forwarded to the correct server so that should be ok.

The certificate on the WP site is self-signed. Would that be an issue?

The website makes the call, the Launchkey app get’s the request and presents the authentication. I complete the authentication but the website never receives it back. The LaunchKey app log also has it listed as pending.

It seems the website never receives the return authentication.

I tried Easy Setup. When I scan the QR code via Launchkey, Launchkey tells me I have a Network Error. It doesn’t work.

Looks like there is an issue is with the Launchkey service being down. Right now it won’t even authenticate from the website to the mobile app. What kind of service is this??

Oh. It looks like there is an issue is with the Launchkey service being down. Right now it won’t even authenticate from the website to the mobile app. Now I’m afraid of depending on a service that may or may not be available!!!

I apologize for the difficulty you are having. There is a known issue with Easy Setup and it will be deprecated in the upcoming release this week. I reviewed our monitoring and log systems and cannot find any instance of down time in that time span. Could you please elaborate on your experience of not being able to log in so that I can research further. Did you attempt to login to Dashboard, https://dashboard.launchkey.com? Where in the process did it fail, could not submit form on Dashboard, did not get authorization request on mobile device, could not respond to request on mobile device, responded to request but the Dashboard never logged in?

In response to your earlier question, we will not successfully make a callback to a site without a valid certificate. Unfortunately, that would allow for man in the middle attacks against our customers. If your browser requires a your to manually accept the certificate as trusted, our system will not be able to complete the webhook callback to inform your plugin of the user’s response to an authorization request.

Got to https://dashboard.launchkey.com/login

Enter the user name and click log in.

Notification pops on the mobile device (it didn’t do that in the earlier issue I was telling you about)

LaunchKey opens then the app puts up a dialog: Network Error 50405 : There was an error connecting to the LaunchKey servers. Please try again.

Okay, this is a bad error message for a fairly uncommon event. 50405 means that your device tokens are out of sync with the API. To prevent an attacker from being able to clone your device and authorize as your device. The device tokens can also get out of sync when network errors occur as you experienced earlier. This issue can be solved one of two ways. 1) Uninstall the application and re-install. 2) Unlink the device from the Unlink screen on any device linked with your user account and then link the device again. Number 2 is a much cleaner way of executing the process but number 1 tends to be easier.

I have identified some long API response times during the time you mentioned and will have our network services team investigate further. tHank you for reporting the issue.

Well I tried option 2 but then it kept telling me the unlink code was invalid (even though it was copied and pasted. GRRR

I then completed and relinked via option 1.

I agree with the original assessment that requires the certificate to be issued. I’ll get that done then we should be ok.

Ok although it was working. when I try to use Easy Setup it is corrupting things. I scanned the QR code then I get the network error and again, even trying to login from the dashboard again I get the same 50405 issue.

Maybe this technology isn’t robust enough to use let alone trust as the only means of authentication. I don’t want to lose my website.

Ok. I’ve installed an issued certificate and stayed with classic setup and run through it. This time the website received the verification just fine. So Looks like it all worked correctly. Now what? How do I use it? How do I apply this to over site users as well? Feels like after configuration there is nothing. I tried logging out and back in but it required a password authentication. It didn’t generate a Luanchkey authentication.

Geez this is complicated!!

It should not require any more setup for your account. The other users will need to link their WordPress account with their LaunchKey account. Which version of WordPress are you using?

But nothing happens! It doesn’t work even for my account! It says there’s an error because I didn’t enter my password.